Amy Baxter
Saginaw
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Support Center Representative III
Spectrum
01.2023 - Current
- Assist customers via inbound and outbound phone calls using de-escalation skills to mitigate customer concerns in a timely manner
- Navigate multiple programs simultaneously while working with multiple monitors
- Effectively run reports and interpret data
- Routinely and comfortably use Microsoft office programs including Word, Excel and Outlook
- Actively participate in special projects requiring critical thinking and problem solving
- Completed self-progression program within first four months of employment
PRN COTA/L
Encore! Rehabilitation
01.2017 - 01.2021
- Executed treatment plans by using various frames of reference, while maintaining open communication with OTR and IDT
- Collaborated with the OTR to adjust treatment plans and goals according to client progress
- Instructed clients on use of adaptive equipment and durable medical equipment
- Educated clients on safety awareness and energy conservation techniques to ensure a safe transition home
PRN COTA/L
Intelicare Health Services
01.2016 - 01.2018
- Provided Occupational Therapy services to clients in their homes
- Assisted OTR with assessing client abilities as well as determining and obtaining appropriate adaptive equipment and/or durable medical equipment
- Collaborated with OTR to develop and execute treatment plan according to client goals, always remaining within precautions while maintaining safety, and providing a just right challenge
- Developed and implemented home exercise programs according to client needs and abilities
- Maintained open communication with OTR, IDT and office staff in order to ensure optimal client care
COTA/L
Tendercare Sault Ste Marie, MI
01.2014 - 01.2016
- Executed treatment plans by using various frames of reference
- Educated patients on use of adaptive equipment, durable medical equipment, and compensatory techniques in order to facilitate independence with bathing and dressing
- Advocated on behalf of patients to ensure highest level of care was provided
- Facilitated safe discharge with implementation of functional maintenance program, energy conservation techniques, and home modification
Education
Associate’s Degree - Applied Arts and Science
Grand Rapids Community College
Certification
- NBCOT COTA Certification Number315838
- Michigan License Number5202007760
Military Service
Received Honorable discharge upon completion of4 years of service in the United States Marine Corps.
Timeline
Regional Support Center Representative III
Spectrum
01.2023 - Current
PRN COTA/L
Encore! Rehabilitation
01.2017 - 01.2021
PRN COTA/L
Intelicare Health Services
01.2016 - 01.2018
COTA/L
Tendercare Sault Ste Marie, MI
01.2014 - 01.2016
- NBCOT COTA Certification Number315838
- Michigan License Number5202007760
Associate’s Degree - Applied Arts and Science
Grand Rapids Community College