Ashley Steele
Raleigh,NC
Summary
Hardworking and detail-oriented candidate with strong organizational skills eager to secure and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Regional Support Center Representative III
Charter Communications, Spectrum
12.2023 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding service appointments with technicians.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Digital Personal Shopper
Walmart
09.2022 - 12.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Mentored and trained new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Bookseller
Barnes & Noble College
08.2018 - 03.2020
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating textbooks and other course materials in store.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Recovered textbook floor by picking up items, shelving books, and product and straightening bookshelves and tables.
Education
Bachelor of Arts - Social Work
University of North Carolina At Charlotte
Charlotte, NC05.2022
Skills
- Patron Support
- Goal-oriented mindset
- Written and oral communication
- Computer Assistance
- Microsoft Suites program proficiency
- Attention to Detail
Timeline
Regional Support Center Representative III
Charter Communications, Spectrum
12.2023 - Current
Digital Personal Shopper
Walmart
09.2022 - 12.2023
Bookseller
Barnes & Noble College
08.2018 - 03.2020
Bachelor of Arts - Social Work
University of North Carolina At Charlotte