Amy Belfance Palma
Vanceboro,NC
Summary
Dynamic Office Manager at J&J Automotive with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in office administration and customer relations, I successfully streamlined processes and reduced costs through effective vendor negotiations. My strong problem-solving skills and commitment to excellence fostered a collaborative work environment and improved service delivery.
Overview
12
12
years of professional experience
Work History
Office Manager
J&J Automotive
New Bern, NC
01.2020 - Current
- Oversaw daily office operations to optimize efficiency.
- Implemented filing systems that improved document retrieval times.
- Directed inventory management processes to ensure sufficient supplies for seamless daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Facilities Manager
Pinnacle Storage Properties
New Bern, NC
08.2014 - 12.2019
- Implemented facility maintenance protocols to ensure optimal operational efficiency.
- Coordinated vendor contracts for service management and cost-effectiveness.
- Streamlined inventory processes, reducing resource waste and enhancing supply chain logistics.
- Led safety training initiatives, improving compliance and staff awareness of regulations.
- Developed preventative maintenance schedules to prolong asset lifespan and reduce emergency repairs.
- Executed space optimization strategies, maximizing usage while maintaining safety standards.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Investigated problems and determined appropriate remedies.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Controlled expenses to meet budget requirements.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Interviewed, hired, and trained qualified maintenance employees.
- Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
- Utilized benchmarking data to identify best practices in the industry, leading continuous improvement initiatives within the facilities management team.
Education
High School Diploma -
Craven Community College
New Bern, NC10.2007
Skills
Customer service
Office management
Office administration
Customer relations
Timeline
Office Manager
J&J Automotive
01.2020 - Current
Facilities Manager
Pinnacle Storage Properties
08.2014 - 12.2019
High School Diploma -
Craven Community College