Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Volunteer

Amy Belisle Martin

Winston,GA

Summary

Dedicated Customer Service professional passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

22
22
years of professional experience

Work History

Personal Caregiver

Self-employed
07.2013 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.

• Advocated for patients with insurance companies and physicians.

Manager

Chick-fil-A
05.2001 - 07.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

State University of New York
Oswego, NY

Skills

  • Product Knowledge
  • Training Programs
  • Quality Assurance Controls
  • Verbal and Written Communication
  • Customer Relations
  • Exceptional Telephone Etiquette
  • Customer Inquiries
  • Retail Sales Customer Service
  • Staff Training
  • Employee Scheduling
  • Conflict Management
  • Customer Service
  • Cash Handling
  • New Hire Training

Additional Information

References upon request.

Languages

Sign Language
Limited Working

Timeline

Personal Caregiver

Self-employed
07.2013 - Current

Manager

Chick-fil-A
05.2001 - 07.2013

State University of New York
Amy Belisle Martin