Amy Berg
Brush Prairie,WA
Summary
Accomplished business owner and former Customer Service Manager at US Bank National Association, I excel in client service and staff management. Leveraging strong relationship-building skills, I significantly enhanced customer satisfaction and loyalty. My expertise in regulatory compliance and knack for fostering teamwork have driven substantial business growth and operational efficiency.
Overview
28
28
years of professional experience
Work History
Owner
Self-employeed
Brush Prairie, WA
06.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Customer Service Manager
US Bank National Association
Portland, OR
08.1996 - 01.2003
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Diploma -
Glencoe High School
Hillsboro, OR05.1989
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Staff Management
Staff hiring
Regulatory Compliance
Timeline
Owner
Self-employeed
06.2020 - Current
Customer Service Manager
US Bank National Association
08.1996 - 01.2003
Diploma -
Glencoe High School