Amy Betancourt
Mount Vernon,OH
Summary
Resourceful Residential House Manager known for productive and efficient task completion. Specializes in staff supervision, budget management, and operational improvement. Excels in communication, problem-solving, and time management to enhance household efficiency and harmony.
Overview
11
11
years of professional experience
Work History
Residential House Manager
Sevita
Mount Vernon, OH
08.2025 - 09.2026
- Ensure adherence to DODD, Medicaid, and ICF/DD guidelines; maintain a safe, clean, and fully operational home
- Handle critical incident reporting, including Major Unusual Incidents (MUI) and Unusual Incidents (UI).
- Managed daily operations of residential facilities for individuals with developmental disabilities.
- Coordinated staff schedules, enhancing coverage and support for residential operations.
- Supervised staff, ensuring adherence to health and safety standards for client welfare.
- Coordinated client care plans with medical professionals and family members.
- Trained new employees on operational procedures and best practices
- Facilitated communication among clients, families, and staff, promoting collaborative care.
Direct Support Professional
Sevita
Mount Vernon, Ohio
04.2024 - 07.2025
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Developed and maintained positive relationships with clients and their families.
- Collaborated with healthcare professionals to implement care plans effectively.
- Educated clients on life skills and community resources for independence.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Stna Lead, Nights
Whispering Hills Care Center
Mount Vernon, OH
04.2018 - 05.2025
- Onboarding, shadowing oversight, and training peer STNAs on facility protocols.
- Maintain schedule for accurate and complete coverage for all shifts
- Assigning rounds, managing break schedules, and balancing workloads among night staff.
- Assisted residents with daily living activities to promote independence and comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Managing overnight behavioral changes, sundowning, or confusion in memory care residents
- Led a 4-person overnight STNA team, delegating rounds and ensuring 100% compliance with 2-hour turning schedules
- Maintained confidentiality of all resident information.
Direct Support Professional
CCL
Mount Vernon, OH
11.2015 - 09.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Accompanied individuals on outings, enhancing independence and community integration.
- Modeled appropriate responses and reinforced desired behaviors to encourage positive behavior.
- Documented patient information, updating vital signs, behaviors, and eating habits for care continuity.
- Assisted clients with maintaining good personal hygiene.
Education
Med Pass 1 - Medication Administration
Medication Administration
03.2026 - 03.2026
Stna - State Tested Nursing Assistant
5 Star Academy
Fredericktown, OH 12.2021 - 02.2022
GED
Mount Vernon, OHSkills
- Medication administration
- Care plan management
- Health and safety compliance
- Behavior management
- Staff training
- Team leadership
- Menu planning
- Transportation arrangements
- Calendar management
Timeline
Med Pass 1 - Medication Administration
Medication Administration
03.2026 - 03.2026
Residential House Manager
Sevita
08.2025 - 09.2026
Direct Support Professional
Sevita
04.2024 - 07.2025
Stna - State Tested Nursing Assistant
5 Star Academy
12.2021 - 02.2022
Stna Lead, Nights
Whispering Hills Care Center
04.2018 - 05.2025
Direct Support Professional
CCL
11.2015 - 09.2018
GED