Amy Bethel
Krum,TX
Summary
Dedicated Customer Service Professional motivated to maintain customer satisfaction and contribute to company success. Organized and critical thinker who thrives under pressure.
Overview
17
17
years of professional experience
Work History
RECEPTIONIST
KIA MOTORS
02.2020 - 04.2021
- Provided exceptional customer service
- Managed incoming calls efficiently
- Demonstrated proficiency in scanning and maintaining document records
- Handled new inventory
- Experienced with upward and era-ignite united transactions
- Managed the checking in and out of loaner cars through tsdloaner system
- Coordinated and managed appointment bookings
BUS DRIVER
MV RELIANT TRANSPORTATION
08.2018 - 11.2018
- Promoted a culture of safety and compliance by enforcing student conduct and rules
- Assisted in the loading and unloading of students
- Conducted comprehensive inspections of vehicle prior to and after every trip
- Remained vigilant of both traffic and weather conditions to prioritize safety
- Monitored and maintained scheduled routes for timely departures and stops
- Maintained accurate records of fuel consumption, mileage, and passenger numbers
- Performed regular vehicle maintenance checks
- Facilitated prompt reporting of delays, accidents, and emergencies
- Maintained cleanliness of vehicle
TEACHER
LITTLE COUNTRY DAYCARE
01.2009 - 01.2012
- Ensured the fundamental necessities for children were met.
- Provided children with tools and resources to enhance learning and play activities
- Implemented guidelines to maintain discipline and appropriate conduct among students
- Adapted teaching methods and materials to cater to the interests and learning styles of students
- Managed and upheld supportive relationships with both children and parents
FOOD SERVICE PROFESSIONAL
EAGLE MOUNTAIN ISD
01.2006 - 01.2008
- Executed the preparation of high-quality meals using pre-approved recipes and menus
- Served food in accordance with meal schedules, departmental policies, and procedures
- Oversaw the storage and handling of food items and supplies
- Maintained cleanliness and organization of storage area
- Took prompt action in identifying and reporting any unsafe working conditions to the supervisor
- Accurately handled and recorded cashier functions
- Maintained accurate documentation of daily food prep operations
- Enhanced collaboration and communication within the team
SERVER
FRESCO'S | DENNY'S
01.2004 - 01.2006
- Provided accurate food and drink order-taking service with a positive attitude
- Entered orders into computer system for efficient transmission to kitchen staff
- Provided valuable recommendations based on expertise in menu items
- Closely monitored meal service to ensure customer satisfaction, swiftly resolving any issues that arose
- Managed check preparations and facilitated payment collections
- Provided support to kitchen staff during food preparation as needed
PART-TIME DISPATCHER
LCJ
2001 - 2019
- Enhanced productivity through the utilization of an optimized booking process
- Managed partial dispatch operations efficiently and effectively
- Maintained logs of all incoming calls and assigned tasks
- Ensured compliance with safety regulations and company policies
- Provided support to drivers regarding route directions, traffic issues, road closures
- Communicated regularly with management regarding operational status updates
Skills
- Customer Service
- Conflict Resolution
- Time Management
- Attention to Detail
- Communication
- Teamwork
- Scheduling
- Clerical Support
References
References available upon request.
Timeline
RECEPTIONIST
KIA MOTORS
02.2020 - 04.2021
BUS DRIVER
MV RELIANT TRANSPORTATION
08.2018 - 11.2018
TEACHER
LITTLE COUNTRY DAYCARE
01.2009 - 01.2012
FOOD SERVICE PROFESSIONAL
EAGLE MOUNTAIN ISD
01.2006 - 01.2008
SERVER
FRESCO'S | DENNY'S
01.2004 - 01.2006
PART-TIME DISPATCHER
LCJ
2001 - 2019