Amy Biando
North Brookfield,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
17
17
years of post-secondary education
9
9
Certifications
Work History
Personal Shopper
Instacart
Remote/Local
01.2020 - Current
- Successfully managed shopping and delivery schedules to meet customer requirements on time
- Ensured accurate order fulfillment by carefully selecting the best products according to customers’ preferences
- Implemented a strategic route planning method that improved delivery efficiency by 30%, ensuring timely delivery even during peak hours.
- Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Leader
AlphaBEST Education Inc.
Spencer, MA
02.2023 - 04.2024
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Patient Care Manager
Seraphic Home health
Spencer, MA
05.2016 - 02.2019
- Enhanced staff efficiency through comprehensive training programs and performance evaluations.
- Implemented evidence-based practices in patient care, resulting in improved health outcomes and lower complications rates.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
Care Manager
Mental Health Partners Inc
Spencer, Mass
09.2014 - 02.2016
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
TEACHER
Next Generations Childcare
Westborough, MA
01.2003 - 02.2006
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
New Hampshire 05.2001 - 05.2018
CERIFICATION IN COUNCLING - Mental health
Capella University
07.2024
Skills
Customer Service
Planning and Organization
Decision-Making
Flexible Schedule
Medical chart documentation
Resource Utilization
Care Quality Assessments
Referral management
Care Planning
Program Management
Patient Education
Critical Thinking
Certification
EEC Certified Infant/Toddler/Pre-school
References
Professional references available upon request
Timeline
Leader
AlphaBEST Education Inc.
02.2023 - 04.2024
Personal Shopper
Instacart
01.2020 - Current
Patient Care Manager
Seraphic Home health
05.2016 - 02.2019
Care Manager
Mental Health Partners Inc
09.2014 - 02.2016
TEACHER
Next Generations Childcare
01.2003 - 02.2006
Bachelor of Arts - Human Services
Southern New Hampshire University
05.2001 - 05.2018
CERIFICATION IN COUNCLING - Mental health
Capella University