Amy Biles
Hot Springs,AR
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe's Home Improvement Center, Erie Pa
Hot Springs, AR
04.2023 - Current
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
Operations Assistant Store Manager
Lowe's Home Improvement Center, Erie Pa
Hot Springs, AR
02.2020 - 04.2023
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
Front End Department Supervisor
Lowe's Home Improvement Center, Erie Pa
Hot Springs, AR
01.2001 - 02.2020
- Deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
• Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.
• Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
Education
Associate of Arts -
National Park Community College
Hot Springs05-2004
Skills
- Workflow Management
- Staff Training and Development
- Performance Analysis
- Competitor Analysis
- Retail Operations Management
- Product Merchandising
- Documentation And Reporting
- Inventory Management
- Pricing Updates
- Teamwork and Collaboration
Timeline
Merchandising Assistant Store Manager
Lowe's Home Improvement Center, Erie Pa
04.2023 - Current
Operations Assistant Store Manager
Lowe's Home Improvement Center, Erie Pa
02.2020 - 04.2023
Front End Department Supervisor
Lowe's Home Improvement Center, Erie Pa
01.2001 - 02.2020
Associate of Arts -
National Park Community College