Amy Billie
Peoria,AZ
Summary
Healthcare professional with extensive experience in patient care coordination across various clinical environments. Demonstrated success in managing patient needs to achieve optimal clinical and operational outcomes. Proficient in interdisciplinary discharge planning and continuity of care, with strong knowledge of medical terminology and insurance policies. Experienced in patient advocacy, conflict resolution, and collaboration with multi-disciplinary teams to enhance patient care processes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Acute Patient Access Services Representative
Banner Thunderbird Medical Center
Mesa, Arizona
06.2017 - Current
- Collected co-pays, payments, deposits, and other monies due from patients according to established procedures.
- Managed patient referrals and coordinated with insurance companies for pre-certification of service based on the patient's benefit plan.
- Assisted with scheduling appointments, registering new patients, and providing updates to existing patient records.
Behavior Interventionist
Peoria Unified School District
Glendale, Arizona
11.2023 - 05.2025
- Implemented behavior intervention plans tailored to individual student needs.
- Collaborated with educators to create supportive learning environments.
- Trained staff on effective behavior management techniques and strategies.
- Facilitated meetings with multidisciplinary teams for case reviews.
- Developed and implemented individualized education plans for students with special needs.
Clinician
Terros Behavioral Health
Glendale, Arizona
10.2021 - 04.2022
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Conducted individual and group therapy sessions for diverse client populations.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- Provided crisis intervention support for clients in distress or emergency situations.
Social Work Intern
Centene
Phoenix, Arizona
08.2020 - 05.2021
- Collaborated with local organizations to enhance program visibility.
- Facilitated workshops to educate the community on available resources.
- Compiled feedback from participants at various events hosted by the organization in order to measure effectiveness of outreach efforts.
School Social Work Intern
Washington Unified School District
Phoenix, Arizona
08.2019 - 05.2020
- Conducted individual and group counseling sessions for students.
- Assisted in developing intervention plans for at-risk students.
- Engaged in community outreach to connect families with resources.
Bachelor of Social Work Intern
Northwest Valley Connect
Peoria, Arizona
08.2018 - 05.2019
- Assisted clients with navigating social services and community resources.
- Conducted assessments to identify client needs and develop support plans.
- Researched funding opportunities aligned with organizational mission and goals.
- Organized meetings and prepared agendas for stakeholder discussions.
Medical Support Assistant
Tsehootsooi Medical Center
Fort Defiance, Arizona
01.2004 - 07.2013
- Managed patient intake, registration processes, and appointment scheduling for multiple specialists.
- Organized medical supplies and equipment to support clinical operations.
- Maintained accurate patient records using electronic health record systems.
- Performed clerical tasks such as answering phones, filing records, and preparing charts.
Education
Master of Arts - Social Work
Arizona State University
Tempe, AZ03-2021
Master of Arts - Public Administration
Arizona State University
Tempe, AZSkills
- Electronic health records
- Data entry
- Patient advocacy
- Conflict resolution
- Team collaboration
- Healthcare systems navigation
- Team leadership
Certification
- Level 1 Fingerprint Clearance Card in Arizona
- Az Department of Education Non-Teaching Certificate
Timeline
Behavior Interventionist
Peoria Unified School District
11.2023 - 05.2025
Clinician
Terros Behavioral Health
10.2021 - 04.2022
Social Work Intern
Centene
08.2020 - 05.2021
School Social Work Intern
Washington Unified School District
08.2019 - 05.2020
Bachelor of Social Work Intern
Northwest Valley Connect
08.2018 - 05.2019
Acute Patient Access Services Representative
Banner Thunderbird Medical Center
06.2017 - Current
Medical Support Assistant
Tsehootsooi Medical Center
01.2004 - 07.2013
Master of Arts - Social Work
Arizona State University
Master of Arts - Public Administration
Arizona State University
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