Amy Black
Fayette,ME
Summary
Dedicated individual with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude while maintaining confidentiality of sensitive information. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Office Associate II Supervisor
State Of Maine DHHS
Augusta, Maine
04.2023 - 08.2024
- Received and distributed mail, letters and packages.
- Offered reception coverage to relieve staff during absences or breaks.
- Maintained confidentiality of sensitive information and documents.
- Assisted with planning employee events such as holiday parties or team building activities.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Managed a team of three employees, ensuring high productivity and quality standards were met.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed strategies to improve team performance and productivity.
Customer Service Representative
Kennebec Savings Bank
08.2021 - 06.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Opened new accounts to include personal, business and Estate accounts.
Branch Manager
Kennebec Savings Bank
01.2020 - 08.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Submitted loan applications to loan underwriter for verification and recommendation.
Branch Manger
Camden National Bank
03.2019 - 01.2020
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Identified and capitalized on community business opportunities with effective networking.
- Submitted loan applications to loan underwriter for verification and recommendation.
Relationship Banker
The Bank Of Maine - Camden National Bank
09.2012 - 03.2019
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Bank Teller
The Bank Of Maine (Camden National Bank)
08.2010 - 10.2012
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Office Manager
DGR, Inc
Eielson Air Force Base, Alaska
01.2005 - 09.2009
- Provided administrative support to management team including preparing reports and presentations.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Livermore Falls High School
Livermore Falls, ME06.1988
Skills
- Calm and professional under pressure
- Understanding Customer Needs
- Efficient and detail-oriented
- Data entry and maintenance
- Experienced in Excel and Word
- Knowledgeable in Airtable
- Mail handling
- Telephone reception
- Scheduling
- Administrative support
- Report preparation
- Efficient Document Digitization
- Customer relationship management (CRM)
References
References available upon request.
Timeline
Office Associate II Supervisor
State Of Maine DHHS
04.2023 - 08.2024
Customer Service Representative
Kennebec Savings Bank
08.2021 - 06.2022
Branch Manager
Kennebec Savings Bank
01.2020 - 08.2021
Branch Manger
Camden National Bank
03.2019 - 01.2020
Relationship Banker
The Bank Of Maine - Camden National Bank
09.2012 - 03.2019
Bank Teller
The Bank Of Maine (Camden National Bank)
08.2010 - 10.2012
Office Manager
DGR, Inc
01.2005 - 09.2009
High School Diploma -
Livermore Falls High School