Gigi Diggs
Washington,DC
Summary
A motivated professional seeking a position in the Customer Service/ Administrative field. Well-developed interpersonal and communication skills. Expert at providing relevant information and options to successfully resolve customer-related issues.
Overview
12
12
years of professional experience
Work History
Support Associate II
CGI Federal
11.2023 - Current
- Greet passport applicants at the Will-Call counter for pickup
- Prior to distributing passports to applicants, review passport books for accuracy and quality.
- Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in TDIS (Travel Document Issuance System).
- Scan passport photos and input applicant information into TDIS in preparation of passport printing
Pharmacy Concierge
Maxor Pharmacy
08.2022 - Current
- Warmly greet customers upon arrival in a professional and courteous manner.
- Maintain order and efficiency in lobby area.
- Facilitate communication between patients and back-end pharmacy staff.
- Provide direction and assistance for patients in need of Whitman Walker Health services beyond the pharmacy.
- Work with patients to improve understanding of pharmacy communication systems (i.e. pharmacy app and text notifications).
- Assist with maintaining over-the-counter inventory.
- Promptly report any allegations of impropriety to the Compliance Department.
- Abide by HIPAA rules and regulations when dealing with patient information.
Customer Happiness Coordinator
Squishable.com, Inc
02.2022 - 08.2022
- Helped to ensure customer satisfaction across all segments of business
- Answered customer inquiries received via email, phone, social media, and online chat in a professional and courteous manner
- Resolved and de-escalated customer issues as they arose and ensured that appropriate actions were taken to resolve customers problems and concerns
- Processed customer orders and assisted with B2B order processing
Administrative Clerk III
IT Coalition/ USCIS
09.2019 - 10.2020
- Administrative Support for US Citizenship and Immigration Services (USCIS) of the Department of Homeland Security (DHS)
- Worked directly with executive sponsors including product owners, developers, and Subject Matter Experts (SMEs)
- Delivered exceptional customer service through direct communication with clients and team members
- Collaborated with team members to understand stakeholders anticipated outcome for Budget Management Tool (BMT) functionality/regression testing
- Conducted and assisted with functionality/regression testing on the BMT platform
- Delivered exceptional customer service through direct communication with clients and team members.
Executive Assistant/ Mission Support Assistant
Redhorse Corporation
04.2017 - 08.2019
- Worked directly under the Associate Director and the Acting Deputy Director of Refugee, Asylum, and International Operations (RAIO), alongside the Chief of Staff and Mission Support Team
- Prioritized emails, received calls, and oversaw complex calendars
- Prepared Foreign Contract Forms for those visiting USCIS Headquarters from different countries
- Actively assisted the Mission Support Team in managing personal government issued property in the personal property management software system, Sunflower Asset Management System (SAMS)
- Coordinated and managed on-boarding process of new employees using MyIT.
Sales and Service Representative
CustomInk
05.2013 - 01.2017
- Exhibited outstanding communication skills with customers, primarily via phone and email but also in person
- Assisted customers with placing orders, answering questions about products, and design help
- Met and exceeded call speed, accuracy and volume benchmarks 6 months after training
- Evaluated customer account information to assess any issues and determine potential solutions
- Exceeded customer expectations by actively listening, clarifying needs, identifying options, note- taking, and recommending best products and services for their needs
- Selected to work on a Special Project with the Payment Department, tracking down origins of payment sent in containing missing information to process orders.
Support Associate IV
CGI Federal
04.2024 - Current
Education
No Degree - Psychology
University of Phoenix
Washington, DCHigh School Diploma -
A.R.E. Public Charter High School
Washington, DC05.2003
Skills
- Sales expertise
- Decision Making
- CRM Software
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Team-Oriented and Cooperative
Timeline
Support Associate IV
CGI Federal
04.2024 - Current
Support Associate II
CGI Federal
11.2023 - Current
Pharmacy Concierge
Maxor Pharmacy
08.2022 - Current
Customer Happiness Coordinator
Squishable.com, Inc
02.2022 - 08.2022
Administrative Clerk III
IT Coalition/ USCIS
09.2019 - 10.2020
Executive Assistant/ Mission Support Assistant
Redhorse Corporation
04.2017 - 08.2019
Sales and Service Representative
CustomInk
05.2013 - 01.2017
No Degree - Psychology
University of Phoenix
High School Diploma -
A.R.E. Public Charter High School
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