Amy Blackman
Cheyenne
Summary
I am a qualified and professional connection representative with experience in directing customers to specific areas of need through close listening and positive customer interactions. Learning and growing old and new skills is a challenge I enjoy. I am a people person and take pride in connecting with a diverse community. I have a strong understanding of policy and procedure while always upholding the most professionalism. I am always available to my team and customers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Cheyenne Regional Medical Center - West Campus
Cheyenne
08.2024 - Current
- Welcomed patients and verified insurance information for services at the medical center.
- Managed patient records and ensured accurate data entry into the EPIC programs.
- Provided detailed information on medical services and financial options to patients.
- Processed patient registrations efficiently to reduce wait times at the facility.
- Addressed patient inquiries and resolved issues related to access and billing concerns.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
BARTENDER
Blue Raven Brewery
Cheyenne
01.2022 - 05.2025
- Opening and closing
- Customer service
- Multi-tasking: pouring, order taking, cashiering, answering phones, changing kegs, cleaning
- Provided excellent customer service, ensuring a welcoming atmosphere for guests.
- Engaged with patrons to enhance their overall brewery experience and satisfaction.
CONNECTIONS REP.
Meridian Trust FCU
Cheyenne
01.2023 - 05.2024
- Resolving member concerns
- Verifying identity of callers for security
- Directing members to correct departments
- Assisting members in/and problem-solving
- Facilitated member inquiries through effective communication and problem-solving techniques.
- Coordinated account services to ensure member satisfaction and retention.
- Collaborated with team members to enhance service delivery and operational workflows.
- Managed member records using credit union software systems for accuracy and compliance.
CUSTOMER SERVICE REP.
Sierra Trading Post
Cheyenne
01.2012 - 01.2022
- Assisting customers over the phone to order and resolve concerns
- Directing customers to correct departments
- Handling confidential information
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective problem-solving techniques.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
HiSET
Cheyenne, WYSkills
- Strong communication
- Attention to detail
- Problem-solving
- Scanning and uploading
- Processing
- Computer applications and phones
- Trustworthy
- Collaborative
- Patient management
- Team collaboration
- Payment processing
- Multitasking and organization
Hobbies and Interests
- Family
- Community Events
- Animals
- Volunteering
- Hiking
- Exploring Wyoming
References
- Kevin Tighe, Critical Environment Technician and Retired City of Cheyenne Firefighter 307-421-5616
- Rebecca Trujillo, Sierra Trading Post Supervisor, 307-631-0449
- Kent Kelly, City of Cheyenne Firefighter/Paramedic 307-575-1521
Timeline
Patient Access Representative
Cheyenne Regional Medical Center - West Campus
08.2024 - Current
CONNECTIONS REP.
Meridian Trust FCU
01.2023 - 05.2024
BARTENDER
Blue Raven Brewery
01.2022 - 05.2025
CUSTOMER SERVICE REP.
Sierra Trading Post
01.2012 - 01.2022
HiSET