KAILEY GAW
Herndon,PA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Evangelical Community Hospital
Lewisburg, PA
2024.10 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
- Stayed calm under pressure to and successfully dealt with difficult situations
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner
Lead Toddler Teacher
The Goddard School
Hershey, PA
2021.06 - 2024.06
- Designed and lead engaging classroom activities, fostering developmental growth
- Observe and document children's development and progress, adjusting teaching methods to meet each child's unique needs
- Maintain a clean and organized classroom, enhancing a productive learning environment
- Communicates daily with parents, co-teachers, early interventionists, and school administrators ensuring transparency and addressing concerns promptly
- Organized and maintained daily schedules
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies
Assistant Teacher
Noah's Landing Daycare
Herndon, PA
2016.04 - 2021.03
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
- Engaged with children and their families, enhancing communication and trust
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Developed organizational skills by planning and executing activities for young children
- Supported teachers in creating effective lesson plans
- Contributed to improving classroom efficiency
Education
Associate of Applied Science - Early Childhood Education
Pennsylvania College of Technology
Williamsport, PA05.2020
Skills
- Problem-solving Abilities
- Team Development
- HIPAA compliance
- Active Listening
- Strong Communication
- Documentation
- Customer service
- Multitasking and organization
- Data entry
- Attention to detail
Timeline
Patient Access Representative
Evangelical Community Hospital
2024.10 - Current
Lead Toddler Teacher
The Goddard School
2021.06 - 2024.06
Assistant Teacher
Noah's Landing Daycare
2016.04 - 2021.03
Associate of Applied Science - Early Childhood Education
Pennsylvania College of Technology