Amy Blair
Philadelphia,PA
Summary
Dynamic customer service professional with extensive experience at Wawa Food Markets, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction through empathetic complaint handling and effective problem resolution. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wawa Food Markets
Philadelphia, PA
02.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Caretaker
Helping Hands Home Care
Bristol, PA
02.2018 - 07.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Trained new staff members, ensuring high standard of care across team.
- Conducted daily health checks on residents, providing peace of mind for families.
- Improved communication with families, providing regular updates on their loved ones' care.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Enhanced living spaces, leading regular maintenance and repair efforts.
Home Care Provider
Home Affordable Care
Philadelphia, PA
02.2017 - 01.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Sales Associate
Walmart
Philadelphia, PA
01.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Little Flower High School
11th N Wyoming Philadelphia PA06.1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
Follow-up skills
Certification
CNA
Timeline
Customer Service Representative
Wawa Food Markets
02.2020 - 07.2024
Caretaker
Helping Hands Home Care
02.2018 - 07.2024
Sales Associate
Walmart
01.2018 - 03.2019
Home Care Provider
Home Affordable Care
02.2017 - 01.2024
High School Diploma -
Little Flower High School