Amy Blanco
Henderson
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Loreal Luxe
Las Vegas
10.2025 - Current
- Managed communication between sales teams and other departments to streamline processes.
- Maintained accurate records of customer interactions and sales activities in CRM system.
- Prepared reports on sales performance to identify trends and opportunities for improvement.
- Generated leads through cold calling, networking, referrals and other methods.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Coordinated and finalized sales proposals to complete purchases.
- Maintained accurate records of sales activity and generated reports for management review.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Supported training sessions for new team members on product knowledge and sales techniques.
- Collaborated with the marketing team to develop promotional materials for campaigns.
- Analyzed customer feedback to enhance service delivery and improve client satisfaction.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Assisted in developing new business proposals for potential customers.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Maintained an up-to-date database of prospective clients and their contact information.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Updated store displays for special events and seasonal merchandise changes. for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Recruited, hired and trained new hires to optimize profitability.
- Recognized security risks to properly handle situations.
- Participated in promotional campaigns by modeling products for advertising and displays.
Sales Associate
Loreal Luxe
Los Angeles
01.2013 - 07.2019
- Engaged customers by providing personalized product recommendations and beauty consultations.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Collaborated with team members to achieve sales goals and enhance customer satisfaction.
- Upsold additional items based on customer interests and needs.
- Participated in promotional events to increase brand awareness and drive sales growth.
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer inquiries and resolved issues promptly to maintain brand loyalty.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new associates on product knowledge and customer service best practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves to ensure sufficient inventory levels.
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Described merchandise and explained use, operation and care.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Monitored sales performance metrics to evaluate effectiveness of strategies to identify trends in marketplace.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Monitored sales performance metrics to evaluate effectiveness of strategies. to identify trends in marketplace.
- Managed cash registers by accurately counting cash and balancing drawers during opening and closing by counting money, separating charge slips and balancing drawers.
- Conducted inventories on a regular basis to track stock levels.
- Maintained records related to sales for store management.
- Managed cash registers by accurately counting cash and balancing drawers during opening and closing. by counting money, separating charge slips and balancing drawers.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
High School Diploma -
Brookings Harbor High
Brookings, OR06-2009
Skills
- Sales strategy development
- Lead generation
- Sales forecasting
- Sales reporting
- Sales performance analysis
- Upselling
- Customer relationship management
- Customer support
- Customer interaction
Timeline
Sales Coordinator
Loreal Luxe
10.2025 - Current
Sales Associate
Loreal Luxe
01.2013 - 07.2019
High School Diploma -
Brookings Harbor High