Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Regional Human Resources ManagerManager, Human ResourcesEmployee Relations ManagerWork Type
Full TimeLocation Preference
RemoteHybridOpen to relocation: Yes
Open To Work
Amy Borish, MSHRM
Victorville
Work Preference
Summary
Dynamic senior HR professional with a proven track record of driving organizational success through strategic human capital management. Expertise in healthcare operations, employee relations, and performance management, complemented by a strong emphasis on team collaboration and results-oriented outcomes. Proficient in navigating fast-paced environments while fostering a culture of continuous improvement. Recognized for reliability, adaptability, and a results-driven approach, with a talent for developing partnerships that align with and support key organizational objectives.
Overview
34
34
years of professional experience
Work History
Senior Human Resources Manager, Central Division, Caregiver Relations
Providence Health
09.2023 - Current
- Led team of 18 consultants to enhance employee relations across central division, focusing on WA, MT, OR, TX, and NM.
- Analyzed and reviewed complex employee relations cases, coordinating escalations and consulting with legal and compliance teams to uphold organizational standards.
- Partnered with CHROs, HRBPs, and executive leadership to develop strategies that mitigate risks and enhance support for organizational leaders and employees.
Senior Human Resources Consultant, Caregiver Relations
Providence Health
07.2022 - 09.2023
- Providing partnership and guidance to leaders throughout acute care facilities in Washington, Montana, Oregon, and California.
- Area of focus included investigations, employee relations, disciplinary action/termination, union grievances and policy interpretation.
Partnered with regional and executive leadership, CHROs and HRBP's.
Regional Human Resources Manager
Concentra
09.2019 - 07.2022
- Responsible for employee relations, conflict resolution, investigations, leadership guidance, and performance improvement for over 102 California locations.
- Collaborated with regional and executive leadership, offering training to Center Operations Directors on HR initiatives, policy interpretation, and performance management.
Center Operations Director
Concentra / U.S. Healthworks
05.2017 - 09.2019
- Achieved high standards in operations and patient care at a 24/7 occupational medicine center delivering urgent care and therapy. Improved compliance with HR policies and enhanced patient outcomes reporting. Elevated documentation practices and ensured alignment with healthcare guidelines, budgets, and process improvement efforts.
Manager, Human Resources
Geary Pacific Supply Corporation
09.2016 - 05.2017
- Achieved streamlined human resources and risk management operations for 250 employees across seven states. Delivered effective investigations and performance enhancement initiatives that improved employee engagement. Implemented robust policy management and progressive discipline procedures to ensure compliance. Established efficient leave of absence protocols and accurate workers’ compensation reporting. Developed impactful safety programs and comprehensive new employee orientation. Enhanced training and development for branch and regional managers, resulting in improved team performance.
Human Resources Coordinator
Integro Healthcare Consulting
06.2015 - 09.2016
- Handled all areas of workers’ compensation, leaves of absence, modified duty, and benefits administration for multiple long-term care facilities in CA, AZ, and NM. Developed a unified reporting process for workers’ compensation and leave management. Reduced workers’ compensation costs through effective management and increased claim closure rates by engaging employees and adjustors.
Staffing Consultant
AppleOne Employment Services
02.2015 - 06.2015
- Collaborates with hiring managers to determine job requirements and responsibilities. Recruits and screens candidates by sourcing, interviewing, and evaluating their qualifications. Gathers applicants’ work history, education, skills, and salary expectations while sharing details about the organization and role.
Customer Service Advocate / Assistant Manager
Service Champions Heating & Air Conditioning
08.2013 - 12.2014
- Championed a proactive approach to customer issue management, significantly enhancing client satisfaction. Led training sessions for field staff on effective communication and customer management strategies. Analyzed root causes to drive continuous process improvements.
Area Operations Manager
Children’s Dental Group
11.2009 - 03.2013
- Managed daily operations of pediatric dental offices in multiple locations, facilitating optimal patient care through comprehensive support for dental providers and technicians.
- Worked in partnership with executive and human resources leadership to ensure compliance with regulatory and HIPAA requirements, while utilizing root cause analysis and process improvement to address operational challenges.
- Provided support for human resources dynamics including conflict resolution, performance management,
Operations Manager
Diagnostic Imaging
02.1992 - 10.2009
- Achieved high compliance rates with Title 17, JCAHO, DOH, FDA, MQSA, and ACR standards through effective management of radiology and mammography operations. Enhanced departmental performance by implementing best practices and ensuring quality control measures were consistently met.
- Coordinated operational needs for radiologists and technology personnel, optimizing workflows in acute care and imaging center settings while maintaining high patient care standards.
- Addressed employee relations, performance management, root cause analysis, and capital equipment evaluation to ensure optimal operational performance.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Radiologic Technology
Cypress College
Skills
- Healthcare and human resources operations management
- Employee relations complex investigations
- Root cause analysis and improvement
- Knowledge and application of healthcare regulations
- HR analytics
- Policy and process standardization across multiple locations and states
Timeline
Senior Human Resources Manager, Central Division, Caregiver Relations
Providence Health
09.2023 - Current
Senior Human Resources Consultant, Caregiver Relations
Providence Health
07.2022 - 09.2023
Regional Human Resources Manager
Concentra
09.2019 - 07.2022
Center Operations Director
Concentra / U.S. Healthworks
05.2017 - 09.2019
Manager, Human Resources
Geary Pacific Supply Corporation
09.2016 - 05.2017
Human Resources Coordinator
Integro Healthcare Consulting
06.2015 - 09.2016
Staffing Consultant
AppleOne Employment Services
02.2015 - 06.2015
Customer Service Advocate / Assistant Manager
Service Champions Heating & Air Conditioning
08.2013 - 12.2014
Area Operations Manager
Children’s Dental Group
11.2009 - 03.2013
Operations Manager
Diagnostic Imaging
02.1992 - 10.2009
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Radiologic Technology
Cypress College
Master of Science - Human Resources Management
Southern New Hampshire University