Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Botzenhardt

Vandalia,OH

Summary

Dedicated call center customer Service Representative skilled in data accuracy and conflict resolution. Proven track record of enhancing customer experiences and productivity through effective communication and administrative support.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Axion Contact
Blue Bell, Pennsylvania
06.2025 - Current
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Processed orders and managed account changes to maintain seamless customer experiences.
  • Updated databases to ensure accuracy of customer data for enhanced service delivery.
  • Performed administrative tasks, including filing paperwork and generating reports, to support efficient operations.

Education

Bachelor of Science - Organizational Management

University of Phoenix
Tempe, AZ
04-2008

Office Skills Certification

JVS Adult Education
Piqua, OH
02-2010

Some College (No Degree) - Nursing

Rhodes College
Lima Ohio

High School Diploma -

Sidney High School
Sidney

Skills

  • Data accuracy
  • Report generation
  • Administrative support
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Problem solving
  • Call center procedures
  • Call center experience
  • Data entry
  • Multitasking and organization
  • Inbound and outbound calling
  • Hospitality and accommodation
  • Account updating
  • Professional telephone demeanor
  • Call management
  • Punctuality and reliability
  • Medical terminology

Timeline

Customer Service Representative

Axion Contact
06.2025 - Current

Bachelor of Science - Organizational Management

University of Phoenix

Office Skills Certification

JVS Adult Education

Some College (No Degree) - Nursing

Rhodes College

High School Diploma -

Sidney High School
Amy Botzenhardt