Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Bowie

Bacliff

Summary

Dynamic and results-driven professional with a proven track record at Topwater Grill, excelling in customer service and conflict resolution. Demonstrated strong leadership by training staff and enhancing service excellence, ensuring a positive guest experience. Committed to operational supervision and reliability, fostering a productive and harmonious work environment.

Overview

23
23
years of professional experience

Work History

Server Shift Leader

Topwater Grill
Dickinson
03.2025 - 03.2025
  • Assisted in resolving customer complaints with professionalism and care.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.

Shift leader/Office Manager

Saltgrass Steakhouse
Webster
06.2002 - 03.2010
  • Trained new staff on restaurant policies and customer service standards.
  • Created training book focused on delivering exceptional customer service.
  • Supervised daily operations to ensure smooth service during peak hours.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Education

Pharmacy Technician

Allied Health Careers
Houston, TX
06-2000

Skills

  • Customer service
  • Conflict resolution
  • Operational supervision
  • Service excellence
  • Reliability
  • Strong leadership

Timeline

Server Shift Leader

Topwater Grill
03.2025 - 03.2025

Shift leader/Office Manager

Saltgrass Steakhouse
06.2002 - 03.2010

Pharmacy Technician

Allied Health Careers

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