Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Brady

Mission,KS

Summary

Communicative and dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 25 years of experience serving up to 300 dinner guests at fast high volume restaurant. Upbeat and strong leader with outstanding coordination and memorization skills. 25-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Overview

7
7
years of professional experience

Work History

Food and Beverage Server/Customer Service Associate

RJ'S -BOB-B-QUE
Mission, KS
04.2016 - 09.2019
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Asked customers for feedback, solved problems, provided additional items and friendly service throughout meal
  • Checked guests' identification before serving alcoholic beverages

Food and Beverage Server/Hostess Busser/Customer Service Cashier

First Watch Restaurants Inc.
Kansas City, MO
01.2013 - 05.2016
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Increased sales from $300 a week to $600 by upselling food items customers
  • Achieved daily sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Bused and reset 10-50 tables per shift, working efficiently to keep dining room and work areas clean

Education

Associate of Science - Medical Assisting

Brown Mackie College - Salina
Lenexa
01.2011

Skills

  • Order delivery practices
  • To-go order preparation
  • Menu presentation
  • Beverage preparation
  • Food running
  • Hospitality service expertise
  • Food station setup
  • Guest seating arrangements
  • Guest relations management
  • Point of sale knowledge
  • Dining area cleanliness
  • Bill computation
  • Cash handling expert
  • Sale expertise
  • Tableside service
  • Order accuracy
  • Banquet coordination
  • Cash handling

Timeline

Food and Beverage Server/Customer Service Associate

RJ'S -BOB-B-QUE
04.2016 - 09.2019

Food and Beverage Server/Hostess Busser/Customer Service Cashier

First Watch Restaurants Inc.
01.2013 - 05.2016

Associate of Science - Medical Assisting

Brown Mackie College - Salina
Amy Brady