Amy Brakel
New Braunfels,TX
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Receiving Unloader
Walmart Distribution Center
09.2022 - Current
- Unloaded packages and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Postal Support Employee Processing Clerk
United States Postal Office
03.2021 - 05.2022
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Seasonal Personal Vehicle Package Deliver
UPS
10.2020 - 01.2021
- Picked up over 150 packages and delivered to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Process Assistant
Amazon Fulfillment Center
10.2016 - 05.2020
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved over 35% of process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Assisted over 80 coworkers and staff members with special tasks on daily basis.
- Maintained daily reports and advised executive leaders in decision-making processes.
Receptionist
Neurology Clinic Of Central Texas
05.2016 - 10.2016
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Established clean reception and lobby area to give patients positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Education
Bachelor of Arts - Business Administration And Management
SNHU
Manchester, NH09.2022
Associate of Science - Teacher Education
Northeast Lakeview College
Universal City, TX08.2010
High School Diploma -
Bridgeport High School
Bridgeport, MI05.1992
Skills
- Courteous with Strong Service Mindset
- Customer Account Management
- Customer Data Confidentiality
- Issue and Complaint Resolution
Timeline
Receiving Unloader
Walmart Distribution Center
09.2022 - Current
Postal Support Employee Processing Clerk
United States Postal Office
03.2021 - 05.2022
Seasonal Personal Vehicle Package Deliver
UPS
10.2020 - 01.2021
Process Assistant
Amazon Fulfillment Center
10.2016 - 05.2020
Receptionist
Neurology Clinic Of Central Texas
05.2016 - 10.2016
Bachelor of Arts - Business Administration And Management
SNHU
Associate of Science - Teacher Education
Northeast Lakeview College
High School Diploma -
Bridgeport High School
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