Amy Brookhouse
Oregon City,OR
Summary
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Administrative Specialist
Volunteers of America Oregon-Portland, OR
Portland, OR
11.2022 - 01.2026
- Process incoming vehicle donations and complete all required DMV and tax documentation with accuracy and compliance.
- Manage the full auction sales cycle, including pricing strategy, buyer negotiations, and preparation of all required sales documentation.
- Oversee maintenance and operational readiness of the organization’s vehicle fleet.
- Update, manage, and train staff on fleet cameras, GPS tracking systems, and the associated web-based management portal.
- Maintain and update electric vehicles and charging stations, including user access and configuration within the charging-station management platform.
Accounts Payable Specialist
CASCADIA HEALTH-Portland, OR
Portland, OR
01.2011 - 11.2022
- Review and code incoming invoices, route them to the appropriate departments for approval, and process payments in a timely and accurate manner.
- Prepare financial reports and manage weekly and monthly check runs.
- Oversee the company’s credit-card program, including opening and closing accounts, adjusting credit limits, ensuring proper expense coding, and completing monthly reconciliations.
- Audit and verify employee expense submissions across the organization and ensure timely reimbursement.
Billing Specialist
CASCADIA HEALTH-Portland, OR
Portland, OR
01.2011 - 11.2022
- Perform high-volume data entry with accuracy and attention to detail.
- Provide customer service support to internal teams, clients, and external partners.
- Create and maintain Excel spreadsheets for tracking, reporting, and analysis.
- Manage accounts receivable and accounts payable functions.
- Prepare, create, and distribute monthly self-pay statements.
- Coordinate with payment providers and service sites to ensure accurate claim submission and approval.
- Verify that processed claims meet required standards and resolve discrepancies.
Office Specialist
CASCADIA HEALTH-Portland, OR
Portland, OR
01.2011 - 11.2022
- Schedule appointments and maintain accurate service-hour calendars for individual counselors and doctors.
- Answer incoming calls and provide customer service support to clients, staff, and external partners.
- Perform administrative tasks including faxing, copying, scanning, and document management.
- Verify insurance coverage and obtain required insurance authorizations.
- Enter client and billing information into the EMR system with accuracy and attention to detail.
- Review account balances, collect payments, and assist clients with billing questions.
Administrative Assistant
PACIFIC SEAFOOD-Clackamas, OR
Clackamas, OR
04.2008 - 10.2009
- Perform accurate data entry and maintain organized digital and physical records.
- Provide customer service support and respond to inquiries by phone and in person.
- Manage invoicing tasks, including preparing, reviewing, and processing invoices.
- Maintain service records, spreadsheets, and operational logs to support daily workflows.
- Handle order clearing and order correction to ensure accuracy and timely fulfillment.
- Complete administrative tasks such as copying, filing, and document management.
- Perform basic equipment maintenance to ensure smooth daily operations.
Skills
- Customer Service
- Proofreading
- Verbal communication
- Spreadsheet creation
- Accounts Payable
- Billing
Timeline
Administrative Specialist
Volunteers of America Oregon-Portland, OR
11.2022 - 01.2026
Accounts Payable Specialist
CASCADIA HEALTH-Portland, OR
01.2011 - 11.2022
Billing Specialist
CASCADIA HEALTH-Portland, OR
01.2011 - 11.2022
Office Specialist
CASCADIA HEALTH-Portland, OR
01.2011 - 11.2022
Administrative Assistant
PACIFIC SEAFOOD-Clackamas, OR
04.2008 - 10.2009