Amy Burns
Tacoma,WA
Summary
Experienced DOT Safety and Compliance Specialist with 2+ years managing Driver Qualification (DQ) files and ensuring
DOT compliance. Skilled in maintaining accurate records, overseeing fleet safety for 160+ vehicles, and supporting safety
programs across 27 locations. Strong problem-solving abilities and a passion for improving processes to enhance
compliance and safety.
Overview
20
20
years of professional experience
Work History
Operations Administrative Manager
Bargreen Ellingson
07.2015 - Current
- Maintained DOT compliance across 27 locations and managed over 160 fleet records, including certifications, MVR checks, and maintenance logs
- Supported outside vendor relations, assisted with agreements, and ensured timely paperwork and documentation
- Developed internal safety and compliance training materials and coordinated cross-location communication
- Provided accounting support including invoice reconciliation, expense reporting, and incident tracking
Customer Service & Cashier
Aqua Rec
01.2011 - 04.2011
- Managed point-of-sale duties and water chemical testing
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
Owner & Operator
Little Explorers Child Care
02.2008 - 09.2010
- Oversaw full operations including compliance with childcare regulations, budgeting, and vendor contracts
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
Office Administrator
Kathy's Northern European Auto Repair
06.2005 - 01.2008
- Managed customer scheduling, office files, invoicing, and vendor communication
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Education
AAS - Medical Office Professional
Tacoma Community College
Tacoma, WA01.2014
AAS - Special Education
Highline Community College
Des Moines, WA01.2000
Skills
- Office & Administrative Support
- Contract Coordination (Vendor/Service Agreements)
- DOT Compliance & Safety Programs
- Fleet Operations & Recordkeeping
- Multi-Department Coordination
- Vendor Communication & Invoicing
Timeline
Operations Administrative Manager
Bargreen Ellingson
07.2015 - Current
Customer Service & Cashier
Aqua Rec
01.2011 - 04.2011
Owner & Operator
Little Explorers Child Care
02.2008 - 09.2010
Office Administrator
Kathy's Northern European Auto Repair
06.2005 - 01.2008
AAS - Medical Office Professional
Tacoma Community College
AAS - Special Education
Highline Community College