Amy Cabal
DeFuniak Springs
Summary
Dynamic and results-driven professional with extensive experience in management at SUBWAY® Restaurants. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and problem-solving, fostering a motivated workforce while achieving operational excellence. Committed to driving profitability and delivering exceptional service in fast-paced environments.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cumberland Farms
Santa Rosa Beach, FL
03.2024 - Current
- Assisted in managing daily operations, ensuring efficient workflow and customer satisfaction.
- Executed inventory management processes, maintaining stock accuracy and optimizing product availability.
- Supported team training initiatives, enhancing staff performance and service delivery standards.
- Collaborated with leadership on promotional strategies to increase store traffic and sales revenue.
Manager
SUBWAY®Restaurants
Santa Rosa Beach, FL
11.2022 - 03.2024
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced efficiency by streamlining food preparation processes and workflows.
Manager
SUBWAY®Restaurants
Panama City Beach, FL
04.2019 - 11.2022
- Developed schedules to ensure adequate staffing during peak hours for improved service quality.
- Conducted performance evaluations, providing feedback to support employee development and retention.
- Managed financial aspects, including budgeting and expense tracking, to maximize profitability.
- Fostered a positive work environment, promoting teamwork and effective communication among staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
Chik-n-Fry
Roanoke, VA
09.2016 - 03.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Abingdon High
Abingdon, VA06-1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
Certification
- I have my Serv Safe
Languages
English
Spanish
Timeline
Assistant Manager
Cumberland Farms
03.2024 - Current
Manager
SUBWAY®Restaurants
11.2022 - 03.2024
Manager
SUBWAY®Restaurants
04.2019 - 11.2022
Manager
Chik-n-Fry
09.2016 - 03.2019
High School Diploma -
Abingdon High