Amy Carapia Ojeda
Las Vegas
Summary
Dedicated college student at the College of Southern Nevada with experience in customer service and informal childcare support. Skilled in communication, patience, and following structured procedures in fast-paced environments. Bilingual in English and Spanish with a strong interest in supporting early childhood development and creating a positive, structured learning environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Zions Bancorporation
Salt Lake City, UT
07.2023 - Current
- Managed inquiries and resolved issues related to online banking and bankcard services, providing specialized support for Spanish-speaking customers.
- Assisted clients with inquiries regarding account balances and transaction details. Supported clients in updating their profiles and account information.
- Addressed and rectified online banking challenges to enhance user experience and ensure seamless access to services.
- Assisted customers in understanding and utilizing digital banking processes through step-by-step instructions.
- Facilitated resolution of card-related challenges to enhance customer satisfaction and streamline transaction processes.
- Logged and documented service tickets for technical issues necessitating escalation.
- Facilitated Spanish-language support and translation assistance across multiple departments.
- Executed quality assurance procedures and communication requirements to uphold organizational standards.
- Achieved consistent 100% quality evaluations over several months to enhance operational standards and received internal recognition for outstanding performance.
Cashier
Huli Huli Grill
Las Vegas, NV
05.2022 - 06.2023
- Provided friendly customer service in a high-volume environment
- Handled cash transactions accurately and maintained register balance
- Upheld standards of cleanliness and organization to enhance operational efficiency during peak hours.
- Fostered strong communication, patience, and teamwork abilities to support team dynamics and project success.
Childcare Support (Informal)
Personal/Family Setting
Las Vegas, NV
01.2021 - Current
- Supervised young children (ages 3–5) in family settings
- Encouraged positive behavior, sharing, and respectful communication
- Supported early learning activities such as reading and guided play
- Helped maintain a safe and structured environment
Education
Associate of Science -
College of Southern Nevada
Las Vegas, NV08.2026
High School Diploma -
West Preparatory Academy
Las Vegas, NV05.2023
Skills
- Patient, calm, and supportive communication
- Bilingual: English & Spanish
- Strong ability to follow routines and step-by-step procedures
- Ability to support lead teacher with supervision, organization, and classroom activities
- Positive behavior guidance and redirection for young children
- Strong attention to detail and consistency
- Reliable, organized, and quick to learn through repetition
- Comfortable in structured, fast-paced environments
Certification
Basic Life Support (BLS), CPR & AED Certified (Adult, Child, Infant)
Languages
Spanish
English
Timeline
Customer Service Representative
Zions Bancorporation
07.2023 - Current
Cashier
Huli Huli Grill
05.2022 - 06.2023
Childcare Support (Informal)
Personal/Family Setting
01.2021 - Current
Associate of Science -
College of Southern Nevada
High School Diploma -
West Preparatory Academy