Amy Carlson
Fonda,NY
Summary
Proven business manager and client service expert, adept at boosting customer satisfaction and streamlining operations. At Classical Cleaners, elevated client retention through exceptional relationship building and strategic business management. Skilled in verbal communication and small business operations, consistently enhancing office efficiency and brand reputation. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
22
22
years of professional experience
Work History
Owner Residential Housekeeping
Classical Cleaners
Fonda NY
01.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Office Administrative Assistant
Dilip Thacker MD
Gloversville NY
03.2003 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Streamlined office processes by implementing efficient filing and organizational systems.
Education
High School Diploma -
Broadalbin Perth High School
Broadalbin, NY06-1995
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Client Service
Timeline
Owner Residential Housekeeping
Classical Cleaners
01.2009 - Current
Office Administrative Assistant
Dilip Thacker MD
03.2003 - 08.2008
High School Diploma -
Broadalbin Perth High School