Amy Carmona
Always Best Care
Wilmington,DE
6
years of professional experience
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Work History
Office Administrator
1 Year- Managed patient scheduling, confirmations, and rescheduling to maintain organized appointment flow.
- Verified insurance benefits and processed claims accurately for chiropractic services.
- Maintained confidential patient records and updated electronic files for compliance.
- Coordinated front desk operations, including calls, check-ins, and patient inquiries.
- Resolved billing discrepancies and supported timely collection of outstanding balances.
- Prepared daily reports and tracked office tasks to improve administrative efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Care Taker
6 Years 3 Months- Ensure clients take medications as directed.
- Keep accurate records of medication administration and any side effects.
- Arrange transportation to doctors' offices or other outings.
- Provide encouragement and reassurance to client.
- Assist with physical therapy exercises.
- Prepared meals and maintained nutrition plans aligned with care needs.
- Supported mobility, transfers, and positioning using proper caregiving techniques.
- Administered medication reminders and tracked adherence to care routines.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Built trusted relationships through companionship, conversation, and emotional support.
- Documented observations and communicated care updates to family and team.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
Team Member
1 Year 6 Months- Prepared customer orders for delivery.
- Identified defective items.
- Using phone and computer applications to manage and scan items.
- Move items through the facility on carts and dollies.
- Verified item codes, quantities, and locations to maintain order accuracy
- Organized picking routes to improve workflow and reduce travel time
- Inspected products for damage before packing and shipment
- Maintained clean, safe work areas while meeting daily fulfillment priorities
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Inspected items for damage, separating defective products before boxing and labeling.
- Organized packing area to maintain efficient workflow and reduce handling delays.
- Trained new packers on packaging methods, labeling requirements, and workspace organization.
Customer Service Representative
1 Year 4 Months- Provided client with appointment availability and scheduled transportation services.
- Responsible for tracking patient referrals.
- Maintained a clean work environment for patients and employees.
- Maintained patient records and documented services.
- Scheduled imaging appointments, verified patient demographics, and maintained accurate records across scheduling systems.
- Coordinated with radiology staff to confirm exam requirements, order details, and workflow priorities.
- Handled high call volumes while maintaining courteous service and reducing wait times for patients.
- Processed insurance information, authorization updates, and referral documentation to support timely service delivery.
- Guided patients through registration steps, intake forms, and preparation instructions for imaging procedures.
Education
Certified Clinical Medical Assistant
Skills
Data Collection and Entry
Goal Oriented
Attention to Detail
Excellent Customer Service
Adaptability
Budgeting
Problem Solving
Risk Assessment
Excel Spreadsheets
Patient care
Time management
Office administration
Customer engagement
File organization
Verbal communication
Document management
Telephone reception
Scheduling
Scheduling appointments
Timeline
Office Administrator
Go Green Chiropractic
11.2025 - CurrentRead More
Team Member
Amazon
08.2023 - 02.2025Read More
Customer Service Representative
RADNET
06.2022 - 10.2023Read More
Care Taker
Always Best Care
08.2020 - CurrentRead More
Howard High School
Read More
Delaware Technical Community College
Certified Clinical Medical Assistant
Read More