Amy Casper CPGE

• Developed and implemented efficient sales operations strategies for hospitality services.
• Managed sales forecasting processes to align with market trends and customer demands.
• Coordinated training programs for sales teams to enhance product knowledge and skills.
• Led sales strategy development for hotel revenue growth and market positioning.
• Analyzed sales data to identify trends and improve operational efficiency.
• Oversaw budget planning for departmental expenditures and resource allocation.
• Developed partnerships with local businesses to drive group bookings and events.
• Developed incentive programs designed to motivate staff members while meeting organizational objectives.
• Created, managed and maintained a comprehensive suite of sales operation processes, procedures and systems.
• Monitored daily activities of the sales team to identify areas for improvement in efficiency and effectiveness.
• Reviewed existing contracts periodically to ensure compliance with current regulations.
• Built and managed project plans, coordinated resources and monitored performance to track progress against expectations.

I work directly with brides to build their wedding blocks and make sure they are 100% satisfied with our hotel. I work with venues in our area and create packages that suit their guests needs. I also do help with our corporate side a bit.

• Coordinated and finalized sales proposals to complete purchases.
• Delivered exemplary customer service and support by remaining poised in most stressful situations.
• Fostered relationships with customers to expand customer base and retain business.
• Partnered with sales representatives during customer consultation to build agency and customer relations.
• Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.

• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed guest check-in and check-out procedures, reservations and payments.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Verified and collected client payments.
• Answered phone and emails to make reservations and take guest information.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Greeted, registered and assigned guests to rooms according to individual requirements.
• Welcomed large volume of guests and improved overall customer service.
• Received incoming calls and coordinated with staff to fulfill customer requests.

• Kept work area clean and neat to stay productive.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Collected payment from customers and scheduled next appointments.
• Greeted each client and asked questions to determine fashion needs.
• Recommended styles and treatments based on clients' needs and appearances.
• Kept notes listing preferences and services provided to clients for quick reference.

• Trained new team members in cash register operation, stock procedures and customer service.
• Built and maintained productive relationships with employees.
• Greeted customers promptly and responded to questions.
• Assisted with purchases, locating items and signing up for rewards programs.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Helped customers find specific products, answered questions and offered product advice.
• Monitored sales events, added new merchandise and rang up purchases.
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
• Counted and balanced cashier drawers.
• Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.