Amy Chadwick
Cadillac,USA
Summary
Dedicated Patient Services Specialist experienced in efficiently registering patients and verifying insurance to ensure streamlined operations. Fostered positive relationships with co-workers, contributing to a collaborative work environment. Enhanced patient satisfaction through effective communication and a commitment to operational excellence.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
Cadillac, US
06.2025 - Current
- Assisted patients in scheduling appointments and managing healthcare needs to enhance access to care.
- Coordinated with medical staff to ensure smooth patient flow and effective care delivery.
- Provided information on services and procedures to enhance patient understanding.
- Registered patients, answered phones, and processed incoming referrals to support operational efficiency.
Patient Access Representative - PRN
Munson Healthcare
Cadillac, US
01.2025 - 06.2025
- Arrived patients in the ER, gathered personal information from patients, looked up and verified insurances, and processed admitting paperwork for various patients.
- Facilitated patient check-in processes to ensure efficient service delivery.
- Managed insurance verification procedures to confirm patient coverage.
- Scheduled appointments using electronic health record systems for accurate tracking.
Patient Service Representative
Corewell Health
Reed City, US
03.2021 - 06.2025
- Registered patients in ER by verifying insurance and personal information to ensure accurate patient data.
- Greeted patients upon arrival and answered phone inquiries in a busy healthcare environment.
- Greeted patients and managed phone inquiries, ensuring prompt communication and support.
- Checked in patients for outpatient appointments, facilitating smooth clinic operations.
Assistant Teacher
Newbees Daycare
Reed City, US
12.2018 - 02.2020
- Supported lead teacher by preparing classroom materials and activities for children aged newborn to 3 years.
- Engaged with parents daily to share insights about their children's activities and behavior during the day.
- Assisted lead teachers in developing engaging lesson plans for children.
- Supported children’s learning by facilitating creative activities and playtime.
- Monitored children's behavior and provided guidance to promote positive interactions.
Childcare Provider
Self Employed
Elmore, US
01.2016 - 08.2018
- Cared for children in home environment.
- Provided a safe and nurturing environment for children of various ages.
- Developed age-appropriate activities to enhance children's learning and development.
- Managed daily routines including meal times, playtime, and nap schedules.
Records Specialist/Front Desk
OWENS COMMUNITY COLLEGE
Perrysburg, US
01.2013 - 10.2015
- Managed records of non-credit students and registered them for non-credit classes.
- Performed data entry and managed phone calls in a busy office environment.
- Managed student records using electronic database systems.
- Assisted with the maintenance of confidential files and documents.
- Processed requests for transcripts and academic verifications efficiently.
Medical Office Scheduler/Front desk
Endocrine and Diabetes Care Center
Toledo, US
01.2011 - 12.2012
- Coordinated new patient and follow-up appointments for multiple doctors, ensuring efficient scheduling to optimize patient flow.
- Processed payments, greeted patients, verified insurance, and managed fax communications to enhance front desk operations.
- Coordinated patient appointments using scheduling software to optimize provider availability.
- Managed daily operations to ensure efficient patient flow and minimal wait times.
- Communicated with patients regarding appointment confirmations and reminders effectively.
Switchboard Operator
OWENS COMMUNITY COLLEGE
Perrysburg, US
12.2010 - 12.2012
- Answered phones and transferred calls to appropriate extensions, ensuring effective communication across the college.
- Performed data entry tasks to input client information into financial system.
- Operated multi-line switchboard to manage incoming calls efficiently.
- Directed callers to appropriate departments and personnel promptly.
- Maintained accurate call logs and message records for reference.
Education
Associate - Office Administration
Owens Community College
Perrysburg, OHSkills
- Medical Office Experience
- Medical Scheduling
- Insurance Verification
- Patient Interaction
- Medical terminology
- Administrative experience
- Organizational Skills
- Filing
- Multi-line Phone Systems
- Phone etiquette
- Communication skills
- Typing
- Emergency Response
- English
- Medical Receptionist
Certification
Driver's License
Additional Information
I am a hard worker and have a willingness to learn new things., I get along with my co-workers and I'm on time.
Timeline
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
06.2025 - Current
Patient Access Representative - PRN
Munson Healthcare
01.2025 - 06.2025
Patient Service Representative
Corewell Health
03.2021 - 06.2025
Assistant Teacher
Newbees Daycare
12.2018 - 02.2020
Childcare Provider
Self Employed
01.2016 - 08.2018
Records Specialist/Front Desk
OWENS COMMUNITY COLLEGE
01.2013 - 10.2015
Medical Office Scheduler/Front desk
Endocrine and Diabetes Care Center
01.2011 - 12.2012
Switchboard Operator
OWENS COMMUNITY COLLEGE
12.2010 - 12.2012
Associate - Office Administration
Owens Community College