Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amy Chammas

Lansing,MI

Summary

Accomplished Fraud Prevention Specialist with 9+ years of experience and a proven track record at LAFCU Credit Union, adept in complex problem-solving and fraud prevention methods. Excelled in identifying and mitigating financial crimes, enhancing policies, and training teams. Skilled in police report narratives and interpersonal communication, significantly detecting and reducing fraud-related losses.

Overview

9
9
years of professional experience

Work History

Loss Prevention Specialist

LAFCU
10.2018 - Current
  • Responsible for investigative research
  • Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation
  • Manage and priorities a large and varied caseload effectively and efficiently to achieve positive results
  • Prepare prosecution packages and restitution proposals for law enforcement cases
  • Handles complex cases with some visibility
  • Conducts investigative research using appropriate investigative techniques to determine liability and impact of cases including mitigation of financial losses
  • Detect patterns, trends, anomalies and schemes in transactions to determine their validity
  • Evaluates the adequacy and effectiveness of policies, procedures, processes and internal controls
  • Reviews and analyzes findings to determine level of risk
  • Contacts Member via phone to inquire about potential fraudulent activity on accounts
  • Guide Member on resolving fraud to minimize impact to Membership and the Credit Union
  • Interviewing debiting/crediting Members while educating Members on various fraud scams and how to detect/prevent fraudulent activity
  • Frequently creates and conducts education for financial fraud awareness to front line staff
  • Acts as a liaison with Law Enforcement Agencies; may represent organization in handling court appearances and depositions relating to fraud
  • Lead Fraud Investigator with mitigated losses exceeding 1M
  • Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
  • Assist with the training/development of newly hired investigators
  • Lead Investigator with cases involving crime rings, ATM/ITM Fraud, Counterfeit Checks Schemes, Romance Scam Victims, Identity Theft Victims, ATO (Account Take Over) Victims, BEC (Business Email Compromise)

Financial Services Representative

LAFCU
08.2015 - 10.2018
  • Accurately processes member transactions
  • Cash handling experience
  • Assist customers with password issues and system navigation.
  • Process member in-person and email inquiries
  • Process Loan applications including interviewing and disbursements
  • Reviews credit reports for opportunities
  • Back-Up Head Teller
  • Balances, Replenishes, and Audits Cash Dispensing Units
  • Outstanding balance record Provides
  • Ability to detect fraudulent checks and transactions

Education

Associate of Applied Science - Criminal Justice - Digital Evidence Specialist

Lansing Community College
Lansing, MI
2024

Certificate -

John Reid Interviewing And Interrogation Course
Lansing, MI
2021

Skills

  • Critical thinker
  • Financial fraud expert
  • Symitar/Verafin/IP Hub/Vantage/Ensenta/Microsoft Excel/Word/PPP
  • Effective communicator
  • Deadline and results-oriented
  • Identity theft expert
  • Complex problem solving
  • Analysis of risk
  • Ability to delegate tasks and lead
  • Adaptability and effective team player
  • Excellent interpersonal skills
  • Outstanding verbal and written communication skills
  • Interviewing and interrogating techniques
  • Expert in production of Police Report Narrative
  • Conducts work ethically

Accomplishments

In 2023, I was apart of a Fraud Prevention Campaign, named "Shields Up". This campaign was used to educate LAFCU employees on the common cyber-threats and dangers that exist. LAFCU earned an award with the Michigan Credit Union League (MCUL) . In 2024, I was a host for LAFCU's Listen and Learn, discussing common fraud trends and ways to better protect yourself and your identity. I have collectively stopped millions of dollars in fraud losses due to impeccable and meticulous fraud prevention and detection measures.

Timeline

Loss Prevention Specialist

LAFCU
10.2018 - Current

Financial Services Representative

LAFCU
08.2015 - 10.2018

Associate of Applied Science - Criminal Justice - Digital Evidence Specialist

Lansing Community College

Certificate -

John Reid Interviewing And Interrogation Course

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