Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Amy Chammas

MI

Summary

Accomplished Loss Prevention Specialist with 9+ years of experience and a proven track record at LAFCU Credit Union. Adept in complex problem-solving and implementing effective fraud prevention methods. Excels in identifying and mitigating financial crimes, enhancing policies, and training teams. Skilled in crafting detailed police report narratives and utilizing strong interpersonal communication skills, resulting in significant detection and reduction of fraud-related losses.

Overview

10
10
years of professional experience

Work History

Loss Prevention Specialist

LAFCU
10.2018 - Current
  • Lead Investigator with cases involving crime rings, ATM/ITM Fraud, Counterfeit Checks Schemes, Romance Scam Victims, Identity Theft Victims, ATO (Account Take Over) Victims, BEC (Business Email Compromise)
  • Responsible for conducting investigative research and resolutions including mitigation of financial losses
  • Evaluate potential fraud indicators and impact of current fraud trends and make recommendations as to appropriate mitigation
  • Manage and prioritizes a large and varied caseload effectively and efficiently to achieve positive results
  • Prepare search warrant requests for law enforcement cases
  • Detect patterns, trends, anomalies and schemes in transactions to determine their validity
  • Evaluates adequacy and effectiveness of policies, procedures, processes and internal controls
  • Interviewing fraud victims/suspects to determine point of compromise, while educating Members on various fraud scams and how to detect/prevent fraudulent activity

Financial Services Representative

LAFCU
07.2015 - 10.2018
  • Accurately processes member transactions
  • Cash handling experience
  • Assist customers with password issues and system navigation.
  • Process member in-person and email inquiries
  • Process Loan applications including interviewing and disbursements
  • Reviews credit reports for opportunities
  • Back-Up Head Teller
  • Balances, Replenishes, and Audits Cash Dispensing Units
  • Outstanding balance record Provides
  • Ability to detect fraudulent checks and transactions

Education

High School Diploma -

Waverly High School
Lansing, MI
01-2009

Certificate -

John Reid Interviewing And Interrogation Course
Lansing, MI
2021

Associate of Applied Science - Criminal Justice - Digital Evidence Specialist

Lansing Community College
Lansing, MI
08-2025

Skills

  • Critical thinker
  • Financial fraud expert
  • Symitar/Verafin/IP Hub/Vantage/Ensenta/Microsoft Excel/Word/PPP/Milestone/YourSix/Accurint
  • Effective communicator
  • Deadline and results-oriented
  • Identity theft expert
  • Complex problem solving
  • Analysis of risk
  • Ability to delegate tasks and lead
  • Adaptability and effective team player
  • Excellent interpersonal skills
  • Outstanding verbal and written communication skills
  • Interviewing and interrogating techniques
  • Expert in production of Police Report Narrative
  • Conducts work ethically

Accomplishments

    In 2023, I was apart of a Fraud Prevention Campaign, named "Shields Up". This campaign was used to educate LAFCU employees on the common cyber-threats and dangers that exist. LAFCU earned an award with the Michigan Credit Union League (MCUL) . In 2024, I was a host for LAFCU's Listen and Learn, discussing common fraud trends and ways to better protect yourself and your identity. I have collectively stopped millions of dollars in fraud losses due to impeccable and meticulous fraud prevention and detection measures.

Languages

Arabic
Native or Bilingual

Timeline

Loss Prevention Specialist

LAFCU
10.2018 - Current

Financial Services Representative

LAFCU
07.2015 - 10.2018

High School Diploma -

Waverly High School

Certificate -

John Reid Interviewing And Interrogation Course

Associate of Applied Science - Criminal Justice - Digital Evidence Specialist

Lansing Community College

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