Amy Chouinard
Buckeye,AZ
Summary
Dynamic marketing and business contractor with proven success at CVS-Omnicare Pharmacy, excelling in team management and KPI monitoring. Expert in CPT, ICD, and HCPCS coding, I consistently exceed expectations, driving revenue growth and enhancing operational efficiency. Passionate about fostering collaboration and achieving outstanding results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Marketing and Business Contractor
Tools Direct and More
05.2023 - Current
- Run all social media accounts.
- Post active inventory for items that are on sale.
- Help customers with questions or sales.
- Consult with owner on business decisions that would be beneficial to his company and the future growth.
Private Pay Research Accounts Receivable Supervisor
CVS- Omnicare Pharmacy
06.2020 - 05.2024
- Oversaw Risk Mitigation, Research, and Collection teams for private pay collections.
- Monitored monthly billing and revenue cycle for government and private payers.
- Conducted audits and submitted write-offs to maintain financial accuracy.
- Maintained contact with facilities, hospice, and pharmacies for service coordination.
- Communicated effectively with insurance companies to resolve claims issues.
- Generated weekly and monthly reports to track cash recovery and total losses.
- Managed KPIs for teams of 12-30 employees, achieving high performance standards.
- Held record for Best Performing Team for 23 consecutive months with KPIs averaging 3.65 out of 4.0.
Long Term Care Biller
CVS- Omnicare Pharmacy
02.2019 - 06.2020
- Achieved 61st ranking in nationwide revenue generation within two months of employment.
- Managed monthly billing and revenue cycles for government and private payers.
- Executed audits and submitted adjustment packets for revenue accuracy.
- Maintained contact with facilities, hospices, and pharmacies to ensure service continuity.
- Communicated efficiently with insurance companies to resolve claims issues.
- Consistently exceeded management expectations through exceptional performance.
- Recognized as Employee of the Month on three occasions for outstanding contributions.
Education
Bachelors - Management
University of Phoenix
Phoenix, AZ11.2020
Associates - Health Studies
Carrington College
Phoenix, AZ05.2019
Certification - Medical Billing and Coding
Carrington College
Phoenix, AZ02.2019
Skills
- CPT, ICD, and HCPCS coding
- Optum and Advanced MD software
- CMS 1500 forms
- Modifiers for CPT and HCPCS
- Team management and KPI monitoring
- State and federal insurance programs
- Microsoft Office proficiency
- Data entry accuracy
- OSHA and HIPAA training
Training
Northstar Billing, Peoria, AZ, Externship, 12/2018-01/2019, Training in full revenue cycles with Advanced MD software, Insurance verification with private and government payers, Front office and patient intake
Timeline
Marketing and Business Contractor
Tools Direct and More
05.2023 - Current
Private Pay Research Accounts Receivable Supervisor
CVS- Omnicare Pharmacy
06.2020 - 05.2024
Long Term Care Biller
CVS- Omnicare Pharmacy
02.2019 - 06.2020
Bachelors - Management
University of Phoenix
Associates - Health Studies
Carrington College
Certification - Medical Billing and Coding
Carrington College