Amy Christiansen
Princeton,IL
Summary
Accomplished professional in customer service and account management with expertise in training development and data analysis. Proven success in enhancing operational efficiency and team morale. Skilled in leading teams to improve customer engagement and satisfaction while implementing effective process improvements.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
MTM Recognition
Princeton, IL
08.2017 - Current
- Led customer service team to provide exceptional support, contributing to increased customer satisfaction.
- Resolved complex customer issues through effective communication and problem-solving.
- Developed training programs to enhance customer engagement skills, resulting in improved service interactions.
- Implemented process improvements to boost operational efficiency in service delivery.
- Analyzed customer feedback to identify trends, informing adjustments to service offerings.
- Collaborated with sales and marketing teams to align customer service strategies.
- Facilitated regular team meetings to foster a positive work environment.
- Oversaw scheduling and resource allocation for optimal service coverage.
Account Manager
MTM Recognition
Princeton, IL
01.2001 - 07.2017
- Managed client accounts, enhancing retention and satisfaction through proactive engagement.
- Simultaneously managed multiple accounts while meeting all deadlines.
- Resolved customer complaints promptly, contributing to sustained high satisfaction levels.
- De-escalated customer interactions by offering alternative solutions.
- Solicited customer feedback, leading to actionable insights for product and service improvement.
- Utilized strong verbal skills to engage customers and identify needs.
- Trained new team members on account management processes and tools.
- Addressed inquiries regarding products and services effectively.
Inventory Control Analyst
MTM Recognition
Princeton, IL
03.1999 - 01.2001
- Analyzed inventory data to identify trends and discrepancies.
- Managed inventory levels, enhancing product accuracy and availability.
- Monitored stock levels, ensuring balance to prevent overstocking or understocking.
- Conducted audits to verify physical stock against recorded data.
- Collaborated with departments to maintain optimal inventory levels.
- Maintained comprehensive records of inventory transactions, including receipts and returns, for accurate tracking.
- Provided guidance on controlling excess or obsolete inventory items.
- Input data into inventory management system for accurate tracking of stock levels.
Education
Associate of Arts - General Studies
Heartland Community College
Normal, IL05-1997
Skills
- Customer service
- Customer engagement
- Quality assurance
- Process improvement
- Performance analysis
- Data analysis
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Customer Service Manager
MTM Recognition
08.2017 - Current
Account Manager
MTM Recognition
01.2001 - 07.2017
Inventory Control Analyst
MTM Recognition
03.1999 - 01.2001
Associate of Arts - General Studies
Heartland Community College