Amy Church
Patient Service Specialist
Locust Grove,Virginia
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Child Caregiver
Relative
Locust Grove, VA, United States
12.2020 - 05.2022
- Maintained effective schedule balance between rest periods, active play and developmental activities.
- Promoted language development skills through reading and storytelling.
- Created and implemented diverse educational strategies to boost development.
- Prepared healthy foods and beverages
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts and outside activities.
- Used positive reinforcement techniques to promote patience and other good behaviors.
- Improved preschool readiness by 50%
Pharmacy Technician Trainee
Walgreen's Pharmacy
Culpeper, VA
04.2016 - 11.2016
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assisted with filling of over 100 prescriptions daily.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Direct Care Staff Member
Childhelp USA
Lignum, VA
02.2015 - 05.2015
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented child behaviors
- Minimized injuries to staff or children through support or therapeutic holds to control unsafe movements.
- Promoted daily hygiene, nutrition, and positive behavior reinforcement
- Supervised 4 children during night hours implementing 15 minute checks around clock.
- Assisted with laundry and cleaning duties
- Maintained positive engagements through active listening and interaction.
- Maintained strong connections with therapists to gain continuous knowledge on progress and potential support measures.
Education
Bachelor of Arts - Clinical Child Psychology
Southern New Hampshire University
Hooksett, NH 05.2019 - Current
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ 08.2012 - 08.2014
Skills
Document filing
Insurance verifying
Payment collection
Interpersonal Communication
Analytical and Critical Thinking
Appointment Scheduling
Patient greeting
Accomplishments
- Achieved the President's list by completing two full semesters with a 4.0 GPA
- Inducted into the National Society of Leadership and Success as a result of my cumulative GPA.
- Completed my EMT-B certification (State & National)-expired
Certification
RBT Certification
Timeline
RBT Certification
11-2022
Child Caregiver
Relative
12.2020 - 05.2022
Bachelor of Arts - Clinical Child Psychology
Southern New Hampshire University
05.2019 - Current
Pharmacy Technician Trainee
Walgreen's Pharmacy
04.2016 - 11.2016
Direct Care Staff Member
Childhelp USA
02.2015 - 05.2015
Associate of Arts - Criminal Justice
University of Phoenix
08.2012 - 08.2014