Amy Cipolla
Glastonbury,CT
Summary
Highly motivated and detail oriented Front Office Coordinator with 13 years experience in Dental/Primary Care and 25 years extensive experience in the Operating Room with a passion for providing exceptional patient care and administrative support. Adept in effectively managing multiple projects, schedules and procedures to ensure a smooth running office. Committed to providing outstanding customer service and assistance.
Overview
34
34
years of professional experience
Work History
Front Office Coordinator
Confidia Health Institute Dr. Kevin P. Greene, MD
08.2020 - Current
- Front Office Coordinator for a fast-paced Primary Care office with 2 locations, 3 providers and scheduling for 3 ancillary staff
- Proven ability to quickly adapt to changing priorities, meet deadlines and manage multiple tasks simultaneously
- Excel at Patient registration, Check in/out, uploading Insurance, scheduling and payment collection
- NextGen EHR & Doctible texting system
- Triage patient calls and questions
- Place Medication request/refills
- Prioritize, upload and fax MD orders, lab results and relay patient messages
- Effectively obtain prior authorization with Insurance and call to schedule STAT radiology or contact ER to relay handoff for incoming patients
- Fax Radiology orders and upload results to MD, then relay results to patients
- Processing Pre-Op clearance for surgery, FMLA forms and patient letters
- Successful with instructing patients in need of additional medical information and expedite referrals
Instructional Designer
Hartford HealthCare
08.2019 - 07.2020
- Developed, maintained course curricula and supporting training materials consistent for effective delivery of Epic training for Epic trainers, new employees and Go-Live for Anesthesia and Nursing
- Microsoft Office, Word, PowerPoint and Excel
- Developed eLearnings
Certified Surgical Technologist
Connecticut Children’s Medical Center
05.2000 - 07.2019
- Lead Certified Surgical Technologist in the operating room, functioning in all specialties with emphasis in Cardiac, Orthopedic, ENT & General Surgery
- Patient and family focused, strong clinical skills, excellent communication and anticipation for scheduled surgery or in coming trauma patients
- Lead preceptor for new hires
- Maintain and coordinate surgical supplies and implants
- Collaborate and nurture vendor relationships for surgical instrumentation, supplies and fund raising for Cardiac mission trips
- Member of the Epic OpTime/OR Manager Intraoperative Build Team
- Developing and maintaining Epic Surgeon preference cards/CPT codes, supplies and equipment for each surgical procedure
- Prior to Epic Go-Live responsibilities included training Nursing staff in EPIC OpTime record
- Per diem July 2019-January 2021
Certified Surgical Technologist
Cincinnati Children’s Medical Center
05.1998 - 09.1999
- Certified Surgical Technologist in all specialties with emphasis in ENT/Critical Airway, and Spinal Fusion
Certified Surgical Technologist
Oral Maxillofacial Surgeons: Dr.’s Spurling & Reiner
01.1999 - 05.1999
- Primarily assisted Surgeon with wisdom teeth extraction and dental implant, Panoramic x-rays, sterilization of equipment, clerical duties, patient recovery and post op phone calls
Receptionist/Student
Dr. George Guju, D.D.S.
08.1990 - 05.1999
- Office coordinator for a family dental practice throughout high school & college
- Patient scheduling for 2 providers and 4 hygienist’s, CPT code data entry, Insurance pre authorizations, daily deposits, filing, prescription authorizations, billing, periodontal charting & maintaining aseptic technique in each dental suite
Education
Associate Science Degree -
Cincinnati State Surgical Technologist Program
Cincinnati, OH05.1998
Skills
References
Available upon request
Volunteer Experience
Mission trip performing Cardiac Surgery in Paraguay, South America, 03/05, 10/06
Timeline
Front Office Coordinator
Confidia Health Institute Dr. Kevin P. Greene, MD
08.2020 - Current
Instructional Designer
Hartford HealthCare
08.2019 - 07.2020
Certified Surgical Technologist
Connecticut Children’s Medical Center
05.2000 - 07.2019
Certified Surgical Technologist
Oral Maxillofacial Surgeons: Dr.’s Spurling & Reiner
01.1999 - 05.1999
Certified Surgical Technologist
Cincinnati Children’s Medical Center
05.1998 - 09.1999
Receptionist/Student
Dr. George Guju, D.D.S.
08.1990 - 05.1999
Associate Science Degree -
Cincinnati State Surgical Technologist Program
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