Kai Scott
Killeen
Summary
Detail-oriented and dependable Administrative Assistant with over eight years of experience supporting teams in fast-paced environments. Known for strong organizational skills and a proactive, solution-focused approach. Skilled in managing calendars and handling confidential information. Committed to providing excellent administrative support to enhance team efficiency and productivity.
Overview
9
9
years of professional experience
Work History
Front Office Coordinator
LifeStance Health Inc.
12.2021 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Collect patient and client documents and information upon referral.
Patient Service Specialist
Baylor Scott and White Health
11.2018 - 11.2021
- Maintained accurate records of customer interactions, detailing inquires, comments, and resolutions for future reference.
- Compiled daily financial records.
- Scheduled, coordinated and confirmed appointments and meetings.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Combat Medic (68W)
Texas Army National Guard
05.2015 - 05.2023
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures.
- Administered and prescribed appropriate courses of treatment.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Education
Associate of Applied Science - General Science
American Military University
05-2026
Cancer Data Management
Ahima
04-2026
Skills
- Administrative Support
- Records Maintenance
- Filing
- Appointment confirmation
- Scheduling appointments
- Time management proficiency
- Maintaining confidentiality
- Insurance verification
- Customer service expertise
- HIPAA compliance
Timeline
Front Office Coordinator
LifeStance Health Inc.
12.2021 - 08.2024
Patient Service Specialist
Baylor Scott and White Health
11.2018 - 11.2021
Combat Medic (68W)
Texas Army National Guard
05.2015 - 05.2023
Associate of Applied Science - General Science
American Military University
Cancer Data Management
Ahima