AMY CLOSE
Wichita,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Ascension Via Christi
Wichita, Kansas
12.2019 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated associates on company resources, formed completion and access to services.
- Assisted customers in answering questions, responding to inquiries and handling telephone requests.
Accounts Receivable Assistant
All Saints Home Care
Wichita, Kansas
09.2013 - 12.2019
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Patient Care Technician
Via Christi St. Francis Hospital
12.2008 - 03.2013
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms.
Education
Bachelor of Arts - Social Work
Wichita State University
Wichita, KS05.2022
Associate of Arts - Communications
Wichita State University
Wichita, KS05.2013
Skills
- Efficient and Detail-Oriented
- Interpretation and Translation Services
- Customer Account Management
- Upbeat and Positive Personality
- Needs Assessment
- Courteous with Strong Service Mindset
- Proficiency in Microsoft Office and G Suite
- Document and Records Management
- ICD-10 Coding
References
References available upon request
Timeline
Call Center Representative
Ascension Via Christi
12.2019 - Current
Accounts Receivable Assistant
All Saints Home Care
09.2013 - 12.2019
Patient Care Technician
Via Christi St. Francis Hospital
12.2008 - 03.2013
Bachelor of Arts - Social Work
Wichita State University
Associate of Arts - Communications
Wichita State University
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