Amy Colella
Summary
Dynamic Office Manager with a proven track record at Rescue Air Heating and Cooling, excelling in customer service and operational efficiency. Skilled in financial management and effective communication, I successfully resolved client issues, enhancing satisfaction and loyalty. Recognized for leadership in optimizing office functions and driving team performance.
Overview
14
14
years of professional experience
Work History
Office Manager
Rescue Air Heating And Cooling
10.2024 - Current
- Managed daily office operations for a heating and cooling service company.
- Coordinated technician schedules and customer appointments to optimize service delivery.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed customer inquiries and service requests quickly.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Negotiated contracts and managed supply orders with vendors to ensure cost-effective procurement.
- Scheduled and allocated resources and calendars efficiently to support office operations.
- Managed, scheduled and coordinated office functions and activities for employees.
RNDR Holdings Inc
RNDR HOLDINGS INC / EMERY AIR CONDITIONING
01.2020 - 10.2024
- Managed office operations and supported executive leadership in turnaround efforts for an HVAC and refrigeration company facing market share losses in a competitive environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed and addressed customer needs promptly, enhancing overall satisfaction and loyalty.
- Delivered attentive service to customers in-person and via phone, fostering positive relationships and repeat business.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
VP of Operations / Property Management
Ryder Fleet Lock / Ryder Enterprise
11.2013 - 04.2020
- Managed an installation team, prepared expense and sales reports, developed proposals, enhanced property appearance, showcased properties to prospective clients, and clarified terms and fees.
- Conducted Zoom meetings to effectively demonstrate products and properties to prospective clients.
- Managed administrative tasks efficiently
- Provided IT support to users, troubleshooting problems to ensure timely resolution.
Safety Officer / Trainer
Manatee County School Transportation
07.2016 - 01.2020
- Conducted weekly training sessions for drivers on safety protocols and company policies, fostering compliance and awareness.
- Monitored student safety during boarding and disembarking procedures.
- Managed team of 200+ drivers and 100+ driver aids, enhancing employee productivity and performance through effective supervision, hiring, and personnel management while providing regular updates to director via PowerPoint.
- Assisted in developing and implementing company policies and procedures
- Documented incidents and reported issues to management promptly.
- Applied analytical skills to assess and resolve complex issues effectively.
- Introduced new technologies to streamline operations and improve overall workplace productivity.
Executive Administrative Office Specialist
Catholic Charities Diocese of Venice
03.2013 - 06.2016
- Delivered comprehensive administrative support to enhance office functionality.
- Coordinated operational activities to streamline processes and ensure smooth workflow.
- Oversaw budget preparation and tracking
- Prepared and edited letters, reports, memos, and emails; organized and maintained files; managed a budgeting portfolio; produced monthly donation spreadsheets; performed clerical tasks; arranged special events; answered phones.
Education
CDL License - training class, Anti-Harassment, multi project management, Human resources advance course with employee relations part one & two
Manatee County Schools
Bradenton, FL01-2015
Advanced business diploma -
Niagara Falls High School
Niagara Falls, NY01-1995
Some College (No Degree) - Business Administrator/Management
Southern Technical College
Port Charlotte, FLSkills
- Scheduling coordination
- Operations management
- Financial management
- Sales and marketing
- Project planning
- Time management
- Staff management
- Payroll processing
- Database administration
- Data entry
- Communication and negotiation
- Leadership
- Problem solving
- Networking
- Time delegation
Personal Information
- Title: Business Administrator
- Driving License: CDL License
Timeline
Office Manager
Rescue Air Heating And Cooling
10.2024 - Current
RNDR Holdings Inc
RNDR HOLDINGS INC / EMERY AIR CONDITIONING
01.2020 - 10.2024
Safety Officer / Trainer
Manatee County School Transportation
07.2016 - 01.2020
VP of Operations / Property Management
Ryder Fleet Lock / Ryder Enterprise
11.2013 - 04.2020
Executive Administrative Office Specialist
Catholic Charities Diocese of Venice
03.2013 - 06.2016
CDL License - training class, Anti-Harassment, multi project management, Human resources advance course with employee relations part one & two
Manatee County Schools
Advanced business diploma -
Niagara Falls High School
Some College (No Degree) - Business Administrator/Management
Southern Technical College