Amy Colt
Village caregiving
Ironwood,MI
1
Certification
16
years of professional experience
Experienced with coordinating complex scheduling tasks and managing patient appointments. Utilizes effective communication and organizational skills to ensure smooth clinic operations. Track record of improving scheduling efficiency and patient satisfaction through meticulous attention to detail and proactive problem-solving.
Work History
In Home Caregiver
4 Years- Enhanced client well-being by delivering comprehensive support with daily living activities and home maintenance. Empowered veteran clients through tailored assistance, fostering independence and dignity. Received caregiver of the year award nomination in recognition of exceptional service and impact on clients' lives.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Provided personalized care, supporting daily living activities for clients in home settings.
- Assisted clients with mobility, ensuring safety and comfort during movements.
- Resolved conflicts effectively between clients and family members to maintain harmony in caregiving environment.
- Work with roughly 9 clients regularly usually visiting multiple clients a day up to 5 a day at times traveling all over the western UP of michigan and the northern parts of Wisconsin.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
Guest Service Associate
2 Years 3 Months- Facilitated customer transactions by processing payments and delivering accurate bills and change to enhance service efficiency.
- Fostered positive guest experiences by delivering genuine, enthusiastic, and friendly service.
- Received a Perfect Secret Shopper award 3 different times in the course of 2 years.
- Also won a Company Award for going above and beyond to help a customer and was placed in a company book and given a prize.
Site Lead
11 Months- Facilitated successful COVID-19 testing for students and staff, enhancing health protocols in schools across Wisconsin. Contributed to public health efforts by implementing testing programs in educational settings.
Laser Technician
6 Months- Enhanced client readiness for treatments by responding to questions, fostering a more comfortable experience. Performed laser treatments effectively on patients' hands, legs, and feet.
- Typically saw 1 client per hour so handled roughly 8 clients per day at max capacity.
Chiropractic Assistant
1 Year 1 Month- Continued with the same type of administrative work as Preferred Chiropractic
Chiropractic Assistant
6 Months- Continued with the same type of administrative work as Miller Hill Chiropractic with the exception of the DOT Physicals and drug testing.
Chiropractic Assistant
3 Years- Achieved client satisfaction by delivering thorough physical examinations and timely drug testing services (approximately 10 DOT physicals on the average day and 20 Drug Tests). Maximized operational efficiency through effective appointment scheduling. Facilitated accurate billing processes, contributing to consistent revenue flow.
- Enhanced patient experience by efficiently directing individuals to exam rooms. Resolved inquiries to improve patient satisfaction and engagement. Optimized patient preparation for physicians through effective communication of processes.
- Coordinated and confirmed patient appointments via phone and in-person to ensure efficient clinic operations.
- Provided assistance to patients during chiropractic procedures, prioritizing comfort and thorough understanding of treatment protocols.
- Coordinated patient scheduling and ensured office organization to facilitate efficient daily operations.
- Verified and updated patient data in ChiroCare, maintaining high standards of accuracy and reliability.
- Streamlined billing procedures to enhance accuracy and efficiency, ensuring swift payment processing from insurance companies and patients.
- Monitored and enforced adherence to HIPAA regulations, maintaining confidentiality of patient data.
Direct Support Professional
4 Years 2 Months- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
Education
CNA - Certified Nursing Assistant
High School Diploma
Skills
Medical Scheduling
Greeting and Directing
Upbeat and positive
Medical office experience
Attention to detail
Check-in and Check-out procedures
Payment processing
Complaint handling
Patience and composure
Certification
- CPR Training - March 2026
Timeline
Guest Service Associate
Kwik Trip
08.2022 - 11.2024Read More
In Home Caregiver
Village caregiving
06.2022 - CurrentRead More
Site Lead
Covid clinic
09.2021 - 08.2022Read More
Laser Technician
Relief neuropathy
01.2020 - 07.2020Read More
Chiropractic Assistant
Rockford Chiropractic
11.2018 - 12.2019Read More
Chiropractic Assistant
Preffered chiropractic
03.2018 - 09.2018Read More
Chiropractic Assistant
Miller Hill Chiropractic
05.2014 - 05.2017Read More
Direct Support Professional
Residential Services, Inc.
02.2010 - 04.2014Read More
Proctor Senior High School
High School Diploma
Read More
Hibbing Community College
CNA from Certified Nursing Assistant
Read More