Amy Cordle-McCoury
Self-Reliance Inc
Springfield,OH
9
years of professional experience
Dynamic supervisor with a proven track record at Self-Reliance Inc, excelling in staff management and training. Enhanced team efficiency through effective communication and conflict resolution, leading to improved customer satisfaction. Proficient in Microsoft Excel, I foster a culture of excellence while mentoring staff to achieve their career goals.
Work History
Supervisor
3 Years 11 Months- Oversaw daily operations to ensure compliance with safety standards and procedures.
- Trained new staff on operational protocols and efficient workflow practices.
- Monitored inventory levels and coordinated timely restocking of supplies.
- Conducted regular performance evaluations to mentor team members effectively.
- Managed scheduling to optimize resource allocation and minimize downtime.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted interviews and trained new employees.
- Managed care of individuals in 3 homes.
- Helped individuals with daily living skills and work opportunities.
- Helped individuals and new staff with job placement.
- Strong communication skills
- Use technology and proficincy in excel, microsoft word.
- Communicate and implement plans with other members of care team.
DSP
5 Years 4 Months- Supported individuals in daily living activities, fostering independence and enhancing quality of life.
- Developed personalized care plans based on individual needs and preferences to improve client satisfaction.
- Monitored and documented client progress, ensuring accurate record-keeping for healthcare professionals.
- Assisted with medication management, promoting adherence to prescribed treatment regimens among clients.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Staff development
Team building
Schedule development
Software experience
Financial management
Business administration
Coaching and mentoring
Documentation and reporting
Computer skills
Time management
Effective communication
Reliability
Idea development and brainstorming
Timeline
Supervisor
Self-Reliance Inc
09.2022 - CurrentRead More
DSP
Active Day Adult Day Care
02.2017 - 06.2022Read More
Southeastern High School
High School Diploma
Read More