Amy Cropper
Berkeley,CA
Summary
Detail-oriented, results-driven professional with 10+ years experience leading teams to surpass sales goals and customer expectations.
Overview
10
10
years of professional experience
Work History
Retail Keyholder
Jo Malone London
Berkeley, CA
05.2024 - 02.2026
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on product knowledge and customer service excellence.
- Managed inventory levels, optimizing stock organization and minimizing discrepancies.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Assisted in achieving sales targets through effective team collaboration and proactive customer interactions.
- Conducted regular audits of cash handling procedures, ensuring compliance with financial standards.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
Spiritual Wellness Coaching
Self Employed
Miami, Fl
04.2021 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Assistant Manager / Events Coordinator
L’oreal – Atelier Cologne
New York, NY / San Francisco, California
11.2018 - 06.2020
- Mentored junior staff, fostering a collaborative work environment and skill development.
- Spearheaded event planning, forged strategic partnerships with leading brands including CNN, Hudson Yards, Heidi Klein Swimwear, Equinox, BET Digital. Earned promotion to Assistant Manager in NYC store following outstanding performance in SF as freelance luxury fragrance Sales Specialist. Assisted with merchandising for maximum visual appeal.
- Coordinated promotional events, ensuring alignment with brand guidelines and objectives.
Assistant Manager
Pandora Jewelry
Newark, California
06.2017 - 10.2018
- Coached, mentored, and trained team of 13 associates, Achieved sales goals for 10 consecutive months, accomplishing $33K sales in one event and gaining accolades as top seller and top account opener.
Michael Kors Handbag Specialist
Dillard’s
North Olmstead, Ohio
05.2016 - 06.2017
- Built a significant client base through friendly, individualized service and demonstrated product expertise. Onboarded new hires, providing product and sales training. Sold $24K worth of merchandise on Black Friday 2016, gaining position as top seller in the store.
Education
Certificate of Health Coaching -
Institute of Integrative Nutrition
01-2017
B.A. - Interpersonal and Public Communications
Bowling Green State University
Bowling Green, OH01-1989
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
- Scheduling coordination
- Sales proficiency
Websites
Timeline
Retail Keyholder
Jo Malone London
05.2024 - 02.2026
Spiritual Wellness Coaching
Self Employed
04.2021 - 04.2024
Assistant Manager / Events Coordinator
L’oreal – Atelier Cologne
11.2018 - 06.2020
Assistant Manager
Pandora Jewelry
06.2017 - 10.2018
Michael Kors Handbag Specialist
Dillard’s
05.2016 - 06.2017
B.A. - Interpersonal and Public Communications
Bowling Green State University
Certificate of Health Coaching -
Institute of Integrative Nutrition