Amy Culp
Middletown
Summary
Results-driven professional with experience in branch operations and team leadership. Expertise in maintaining client relationships and leveraging performance metrics to improve service outcomes. Committed to enhancing customer satisfaction and driving revenue growth through strategic account management.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
Eatontown
09.2024 - Current
- Drove branch performance across operations, revenue, and customer experience in high-volume environment, enhancing overall service delivery
- Maintained and grew relationships with body shops and local business accounts, resulting in increased retention and referral volume
- Identify opportunities within existing accounts to support consistent revenue growth and repeat business
- Leveraged performance metrics (ESQi, utilization, revenue) to improve operational efficiency and enhance service outcomes
Bartender
Molly Pitcher Inn
Red Bank
11.2021 - 09.2024
- Executed high-level service in fast-paced banquet environment, contributing to seamless large-scale event experiences
- Cultivated strong client relationships through attentive service and effective communication, enhancing client satisfaction
Shift Manager
Dunkin Dounts
Port Monmouth
08.2018 - 10.2021
- Led daily operations including cash handling, inventory, and team coordination
- Trained and supported staff to maintain efficient service and consistency
- Ensured smooth operations during high-volume periods
Education
Associate of Science - Criminology
Brookdale Community College
Lincroft, NJ12-2021
Bachelor of Arts - Criminology
William Paterson University of New Jersey
Wayne, NJSkills
- Customer relationship management
- Account retention
- Team leadership
- Data analysis
- Training and development
- Effective communication
- Strong interpersonal skills
Timeline
Assistant Branch Manager
Enterprise Mobility
09.2024 - Current
Bartender
Molly Pitcher Inn
11.2021 - 09.2024
Shift Manager
Dunkin Dounts
08.2018 - 10.2021
Associate of Science - Criminology
Brookdale Community College
Bachelor of Arts - Criminology
William Paterson University of New Jersey