AMY CURTIS
Mesa,AZ
Summary
Cannabis retail leader with a strong background in store operations, staff training, inventory management, and state compliance. Known for guiding teams, educating patients on products and dosing, and supporting sales growth through organized workflows, reliable service, and accurate daily execution.
Overview
14
14
years of professional experience
Work History
Personal Shopper
Instacart Group
San Francisco, California
02.2020 - Current
- Picked customer orders using Instacart app and store aisles.
- Selected fresh produce, meats, and pantry items to support order accuracy.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Completed checkout process and organized orders for pickup or delivery.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
LEAD PATIENT CONSULTANT
Metro Meds Dispensary (Jars)
Phoenix, Az
08.2018 - 04.2019
- Led a team of patient consultants and staff to deliver high-quality patient care. Educated patients on dosage and methods of consumption to ensure safe and effective use. Managed till operations, including cash handling and reporting, while ensuring compliance with state regulations. Daily inventory and vendor relations. While maintaining compliance with Az state law.
- Assisted patients in navigating dispensary menus and selecting products to meet their specific needs.
- Confirmed patient identities to uphold legal standards and maintain dispensary policy adherence.
- Provided detailed explanations of cannabis strains, appropriate dosages, and methods of consumption to patients.
OFFICE MANAGER
Green Star Doctors
Scottsdale, Az
08.2018 - 09.2018
- Managed clinic operations for Green Star Doctors, supporting daily patient flow.
- Consulted on office setup to enhance efficiency and establish protocols for delivering MMJ cards to patients in Arizona. Trained staff to improve performance and service delivery. Established protocols for patient and customer service operations. Worked with and trained staff on Adilas operating system as as senior management on how to correctly manage, maintain and produce payroll. Implemented security systems and protocols to safeguard office operations.
- Oversaw patient intake, records, and confidential file handling.
- Scheduled doctors' calendars, appointments, and follow-up visits.
STORE MANAGER
Oasis Dispansaries
Chandler, Az
09.2017 - 07.2018
- Directed daily dispensary operations for Oasis, including sales floor, cash, and service flow.
- Oversaw daily operations to ensure smooth functioning and optimal service delivery. Recruited employees for both North and South locations. Trained and developed a team of 25+ employees and managers, fostering a positive work environment and enhancing staff capabilities. Maintained accurate inventory records to support operational efficiency., ordering, vendor relations, negotiations, and payment for product. Performed daily inventory counts to ensure accuracy in stock management., deposits, payroll, building maintenance (per owner). Ensured compliance with state laws to achieve successful audit results. Prideful of my staff and team for their incredible passion and compassion and education in patient care.
- Supervised staff schedules, coaching, and shift coverage across the retail team.
- Enforced cannabis compliance, store policies, and age verification procedures.
BUDTENDER
Green Pharms Dispensary
Mesa, AZ
11.2016 - 11.2017
- Assessed customer needs and recommended cannabis products at Green Pharms Dispensary.
- Explained strain effects, dosing, and usage methods to support informed purchases.
- Delivered exceptional customer service and product knowledge to support patients of Az. Efficiently ran a drawer in a deli style environment. Executed daily inventory assessments to ensure product availability., stocking, labeling and packaging of product. Maintained store cleanliness through consistent daily cleaning tasks.
- Processed point-of-sale transactions and handled cash with accuracy.
ASSISTANT MANAGER
Reef dispensaries
Queen Creek, Az
04.2015 - 11.2016
- Supervised Reef dispensaries floor operations and guided budtender support.
- Managed daily operations by opening and closing the store. Collaborated with senior management to develop daily specials and promotions, overseeing product inventory and negotiating orders.
- Enforced cannabis compliance procedures and state regulations across daily shifts.
- Coordinated inventory checks, product restocking, and shelf organization.
ASSISTANT MANAGER
Natures Wonder Dispensary
Apache Junction, Az
10.2014 - 01.2015
- Managed daily operations, facilitating efficient store opening and closing procedures.
- Supervised dispensary floor operations and guided team members on daily workflows.
- Monitored inventory levels and coordinated restocking of cannabis products and supplies.
BUDTENDER, LEAD, ASST. MANAGER, WHOLESALE MANAGER, EXEC. ADMIN ASST. TO BETH STAVOLA
Health for life Dispensary
Mesa, Az
10.2012 - 10.2014
- Third direct hire at the original location. Delivered patient care and education to all guests, enhancing their experience. Daily inventory and running a til in a deli style environment. Promoted to lead position within 1 month, oversaw store operations during management's absence. Advanced to Assistant Manager role following a 40% increase in store sales on my shifts. Initiated operations at newly established East location. and was promoted to Executive Administrative Assistant and charged with payroll, scheduling, ordering,newsletter, promotions in store and out for events, and steps of procedure for all hired and new hired staff. Also charged with wholesale for both locations at this time.
- Advised patients on cannabis products at Health for Life Dispensary
- Verified identification and maintained compliance with dispensary policies
- Processed sales transactions through point-of-sale systems
Education
BACHELOR OF ARTS - BUSINESS
University of Phoenix
Phoenix, Az05-2004
Skills
- Customer relationship management
- Customer engagement strategies
- Product knowledge
- Regulatory compliance
- Literate in MJ freeway, Biotrack, Dutchie and Adilas operating systems and fluent in others
- Google Drive and Microsoft Office
- Literate in MJ freeway, Biotrack,Dutchie and Adilas operating systems and fluent in others
- Talent acquisition
- Customer-centric approach
- Customer relationship management
Timeline
Personal Shopper
Instacart Group
02.2020 - Current
LEAD PATIENT CONSULTANT
Metro Meds Dispensary (Jars)
08.2018 - 04.2019
OFFICE MANAGER
Green Star Doctors
08.2018 - 09.2018
STORE MANAGER
Oasis Dispansaries
09.2017 - 07.2018
BUDTENDER
Green Pharms Dispensary
11.2016 - 11.2017
ASSISTANT MANAGER
Reef dispensaries
04.2015 - 11.2016
ASSISTANT MANAGER
Natures Wonder Dispensary
10.2014 - 01.2015
BUDTENDER, LEAD, ASST. MANAGER, WHOLESALE MANAGER, EXEC. ADMIN ASST. TO BETH STAVOLA
Health for life Dispensary
10.2012 - 10.2014
BACHELOR OF ARTS - BUSINESS
University of Phoenix