Amy Daniel-wood
Lutherville,MD
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Jerry D’s Restaurant. Recognized for enhancing guest engagement and ensuring accurate cash handling. Proven ability to train staff and foster teamwork, contributing to a memorable dining experience and repeat business.
Overview
16
16
years of professional experience
Work History
Server
Jerry D’s Restaurant
02.2009 - 04.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in a fast-paced environment, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy in food preparation.
- Trained new servers on menu items, service standards, and restaurant protocols for consistent quality.
- Oversaw closing procedures, ensuring accurate cash handling and cleanliness of the dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Bachelor of Science - Art
UMBC
Baltimore, MD06-1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Food running
Timeline
Server
Jerry D’s Restaurant
02.2009 - 04.2025
Bachelor of Science - Art
UMBC