Amy Day
Customer Success Manager
Washburn,WI
Summary
Experienced, resourceful and detail oriented customer success manager with 3 years of success in the SaaS industry. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings. Versatile skill set with the ability to work both independently and as part of a team.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Customer Success Manager
Archetype Innovations, LLC
Duluth, MN
02.2018 - Current
- Mange 450 customer programs with 95% retention rate.
- Provide post-sales implementation training and ensure consistent and high-quality customer support.
- Monitor metrics and develop actionable insights to drive engagement and improve and increase product usage.
- Conduct training and mentor team members to promote productivity, accuracy and commitment to friendly service.
- Recommend changes, improvements or enhancements in products to development team based on customer feedback.
- Provide sales forecasts for all product sales opportunities within assigned accounts.
- Perform site visits to promote product and establish customer relationships.
Science Teacher
Bayfield School District
Bayfield, WI
01.2013 - 01.2018
- Strong interpersonal skills with experience in building relationships and conflict management.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Demonstrated positive and effective classroom management skills with focus on growth mindset.
- Diversified teaching techniques and learning tools to help students with differing ability levels and varied learning modalities.
Education
MN Teaching License - Science Education
St. Cloud State University
St. Cloud, MN 01.2002 - 08.2003
Bachelor of Arts - Biology & Environmental Science
Macalester College
Saint Paul, MN 09.1995 - 05.1999
Skills
Training and mentoring
Customer Relations
Key accounts development
Strategic communications
Program management expertise
Client Service Optimization
Customer Feedback
Background In Salesforce
Inter-Department Collaboration
Schedule Management
Quote
The future is made of the same stuff as the present.
Simone Weil
Timeline
Customer Success Manager
Archetype Innovations, LLC
02.2018 - Current
Science Teacher
Bayfield School District
01.2013 - 01.2018
MN Teaching License - Science Education
St. Cloud State University
01.2002 - 08.2003
Bachelor of Arts - Biology & Environmental Science
Macalester College
09.1995 - 05.1999