Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMY DEMORET

Belle Plaine,Ks

Summary

Highly enthusiastic customer service representative with over 30 years client interface experience. Core Strengths: Customer Service Conflict Resolution, Strong Organizational Skills, Creative Problem Solving Listening Skills, Excellent Communication, Inventory Control, Energetic Work Attitude Courteous Demeanor, Customer Service Positive feedback from customers Long term relationships with customers Handled guest complaints, and maintained a positive environment

Overview

34
34
years of professional experience

Work History

Store Manager

AutoZone
Wichita, KS
07.2021 - Current
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.

Slot Shift Manager

Kansas Star Casino
Mulvane, Ks
04.2012 - 03.2021
  • Respond to resolve patrons' complaints Perform minor repairs or make adjustments to slot machines, Answer patrons questions about gaming machine functions payouts.
  • Coordinate and oversee the work of slot department workers,
  • Payroll and schedule.
  • Machine reports and casino reports.
  • Hiring of employees.
  • Trained, supervised and evaluated workers.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed team communications and information for meetings.

Store Team Leader

Walgreens
Andover, Ks
11.2006 - 10.2011
  • Coordinated with day management regarding on-going issues.
  • Analyzed customer levels and planned resources according to needs.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.

Customer Service Supervisor

K Mart
Wichita, Ks
05.2000 - 08.2003
  • Balanced Cash Drawer.
  • Ensured superior customer satisfaction.
  • Trained New Employees on store policies, Weekly scheduling for cashiers.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Front End Manager

Builders Square
Wichita, Ks
12.1990 - 03.2001
  • Trained New Employees Investigated and resolved customer inquiries and complaints.
  • Balanced cash drawers. Compiled weekly monetary reports and records Monitored checkout stations cash drawers Weekly scheduling for cashiers.
  • Oversaw cash flow of store, including cashier operations, bookkeeping and security.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Evaluated employee performance and made recommendations for improvements.

Education

High School Diploma -

Liverpool High School
1991

Skills

  • Customer satisfaction
  • Hiring
  • Payroll
  • Policies
  • Repairs
  • Scheduling
  • Jackpot payment management
  • Microsoft Office
  • Employee scheduling

Timeline

Store Manager

AutoZone
07.2021 - Current

Slot Shift Manager

Kansas Star Casino
04.2012 - 03.2021

Store Team Leader

Walgreens
11.2006 - 10.2011

Customer Service Supervisor

K Mart
05.2000 - 08.2003

Front End Manager

Builders Square
12.1990 - 03.2001

High School Diploma -

Liverpool High School

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AMY DEMORET