Amy Duke
Boulder City,NV
Summary
Excellence and results driven project manager with 25 years in RCM, management and project management experience. Keen eye for detail and communication while owning all stages of the lifecycle to deliver projects that meet or exceed expectations. Talented professional considered knowledgeable leader and dedicated problem solver.
Overview
25
25
years of professional experience
Work History
IT Program Manager and Product Owner
Comprehensive EyeCare Partners
03.2021 - Current
- Developed comprehensive project plans to ensure timely completion and adherence to quality standards.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management and executive leadership to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Revenue Cycle Manager
Comprehensive EyeCare Partners
02.2019 - 03.2021
- Managed and motivated 30+ employees to be productive and engaged in work.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Managed multiple tasks within established timeframes.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across department and with practice leadership and providers.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Maintained thorough understanding of regulatory requirements, HIPAA and PHI while ensuring compliance throughout all aspects of revenue cycle.
- Improved revenue cycle efficiency by streamlining processes, championing system enhancements and implementing best practices.
Billing Manager
Comprehensive EyeCare Partners
09.1999 - 02.2019
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
Education
Bachelor of Science - Business Management
The University of Montana
Missoula, MT06.1997
Skills
- Project Leadership
- Staff hiring
- Project Planning
- Project Coordination
- Department management
- Project lifecycle management
- Nextgen
- ModMed
- Google sheets
- Excel
- Adobe
- PowerPoint
Timeline
IT Program Manager and Product Owner
Comprehensive EyeCare Partners
03.2021 - Current
Revenue Cycle Manager
Comprehensive EyeCare Partners
02.2019 - 03.2021
Billing Manager
Comprehensive EyeCare Partners
09.1999 - 02.2019
Bachelor of Science - Business Management
The University of Montana
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