Amy Dupuis

District Support Manager; assisting with staffing, training, development, and visits support for other locations.

• Managing of; Loss prevention, inventory, maintenance, cash handling, staffing, recruiting, development & business acumen.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and staff of 8 employees.

• Taking yearly knowledge courses to support both business and clients.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
• Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.

• Started in Kingston, MA a low volume location. Took a two year break and then returned to Braintree, MA a high volume location.
• Held temporary support titles: Multi Unit Manager & Assistant Manager Development Leader
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed a team of 10-15 employees
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Customer experience: planning, organizing and hosting store events for guests.
• Inventory management: selecting product for store orders, planning shipment deliveries, organizing product placement for new floor plans.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.