Amy Dussault
South Portland,ME
Summary
Results-driven Senior Field Business Analyst with a focus on enhancing service reliability and client satisfaction. Proven ability to analyze program effectiveness and take ownership of resolutions.
Overview
28
28
years of professional experience
Work History
Senior Field Business Analyst
Adp- Automated Data Processing
South Portland, ME
08.1998 - 04.2026
Provided expert tier 3 support for external clients to enhance service reliability and customer satisfaction.
Collaborate among regional and corporate teams to analyze business requirements, create new processes, and roll new oe revised products., systems and procedures
Coordinate internal communications
Analyzes effectiveness of programs, systems and procedures; Identifies potential problems and take ownership of resolution.
Maintain comprehensive knowledge of ADP products, applicatoins and procedures
Education
Bachelor of Science - Elementary Education
St Joseph's College
Standish05-1989
Skills
- Experienced with ADP's Workforce Now platform
- Problem-solving expertise
- Collaborative teamwork
- Proficient in written and verbal communication
Timeline
Senior Field Business Analyst
Adp- Automated Data Processing
08.1998 - 04.2026
Bachelor of Science - Elementary Education
St Joseph's College