Joyce Silvia

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Review weekly queries and work with associates on resolution
• Help to resolve rejected amendments, quarter and year end processing
• Direct alignment with SSS to provide support to teams

Support of Implementation Associates with technical expertise of payroll, management reports, certified payroll, general ledger, special calculations and balance reconciliation.

Collaborates with management and sales to deliver proper client expectations and problem resolution.